Question 1

What does field service management include?

Accepted Answer

Work orders tied to assets and sites, scheduling and dispatch, a mobile app for technicians, parts and van stock, preventive maintenance, customer updates, and invoicing for billable work. We implement the parts you need and connect them to the systems you already run.

Question 2

How does schedule optimisation work?

Accepted Answer

The platform weighs skills, certifications, location, traffic, SLAs, parts in the van, customer time windows and shift rules for every job, then builds the best plan for the day. When an emergency comes in, it re-plans and tells affected customers. Your dispatcher reviews and approves the changes.

Question 3

What is workforce optimisation in field service?

Accepted Answer

Making sure you have the right people, with the right skills, in the right place. It covers skills and certification tracking, capacity planning against forecast demand, shift rosters and on-call rotas, contractor management, and reporting on utilisation and first-time fix.

Question 4

Which automations do field teams switch on first?

Accepted Answer

Preventive work orders from asset meters or calendars, jobs from IoT and building alarms, safety checklists before work starts, van stock reordering, customer ETA updates, invoices from time and parts, and a survey when the job closes.

Question 5

Can you automate preventive maintenance?

Accepted Answer

Yes. Maintenance plans are generated from the asset register, by calendar or by meter reading, and scheduled with the rest of the work. For Arada we replaced separate per-property schedules with plans generated from the asset register.

Question 6

Can different sites or customers have different SLAs?

Accepted Answer

Yes. SLAs can differ by customer, contract, site and asset class. At Arada, hotel guest issues run to different SLAs from routine residential jobs, so they're never queued behind them.

Question 7

Is there a Gartner Magic Quadrant for field service management?

Accepted Answer

Not any more. Gartner retired it after the 2022 edition and now covers the market in a Market Guide. The field service platforms we implement share their core with the service platforms in Gartner's 2026 Magic Quadrant for IT Service Management Platforms, where ServiceNow and Freshworks were named Leaders and Halo a Challenger.

Question 8

Can you connect our ERP, inventory and billing?

Accepted Answer

Yes. SAP, Oracle NetSuite, Xero and QuickBooks are common, along with maps, SMS and WhatsApp for customer updates. We use native connectors where they exist and APIs where they don't.

Question 9

What does an FSM implementation cost?

Accepted Answer

It depends on the number of technicians and sites, the asset types, the scheduling rules, the systems to connect and the data to migrate. We scope these in discovery and give you a clear proposal with scope, milestones and cost before any work starts.

Question 10

Which regions do you serve, and where is data hosted?

Accepted Answer

We work with clients across the GCC, Europe, the UK, Australia and the USA, on site or remotely, with build and support from our delivery centre in India. Hosting depends on the platform: Halo runs on AWS in the UK, the US, Germany, Canada, South Africa and Australia, or on-premise, and ServiceNow offers regional and sovereign options. We match the hosting to your country's data rules.

Fix it on the first visit, every visit.

About DataLunix

Services

Explore

Digital Transformation and Staff Augmentation Company

Inquiry