IT Service Management (ITSM)
IT Service Management (ITSM) refers to the design, delivery, management, and improvement of IT services that support business goals. It focuses on aligning IT services with the needs of the business, ensuring efficient and reliable support for users, infrastructure, and digital operations.
What is ITSM?
Beyond Support – Strategic IT Service Excellence
Which tools from our Portfolio offer ITSM?
Which product would be the right fit for you?
Gartner has now replaced the Magic Quadrant with the Gartner Market Guide for ITSM Platforms (2023, latest in 2024). All the technologies we offer — ServiceNow, HaloITSM, ManageEngine, and Freshworks — are featured in this guide, validating their capabilities and market relevance.
Key Benefits of ITSM for Businesses
Standardized
IT Processes
Streamlines & formalizes IT service workflows using globally accepted frameworks like ITIL.
Imported
Service Delivery
Ensures consistent, high-quality IT services with reduced downtime and faster issue resolution.
Increased
Productivity
Automates repetitive tasks, allowing IT teams to focus on strategic initiatives.
Better User
Experience
Enhances end-user satisfaction via structured request handling & faster incident resolution.
Data-Driven
Decisions
Enables real-time reporting and analytics to monitor performance, SLAs, and service trends.
Governance &
Compliance
Maintains audit trails, accountability, and policy adherence for IT operations.
