Question 1

What does SecOps mean on a service platform?

Accepted Answer

Security operations is how you detect, respond to and fix security issues. On a service platform, security incidents, vulnerabilities and playbooks sit next to the CMDB, changes and IT tasks, so fixes reach the team that owns the asset.

Question 2

Do you replace our SOC or managed security provider?

Accepted Answer

No. We build and run the platform your SOC or managed security provider works in. Your analysts, or your provider's, keep making the security calls. We make sure their alerts arrive with context and their decisions turn into action.

Question 3

Which platforms do you implement?

Accepted Answer

ServiceNow Security Operations, including Security Incident Response, Vulnerability Response and Configuration Compliance. On Freshservice, HaloITSM, SysAid and Serviceware we build security incident and vulnerability workflows on the service desk, connected to your tools through integrations and APIs.

Question 4

Which security tools can you connect?

Accepted Answer

Most of them: SIEMs such as Splunk, Elastic and Microsoft Sentinel; EDR such as CrowdStrike, SentinelOne and Microsoft Defender; scanners such as Qualys, Tenable and Rapid7; plus cloud, identity, network and threat intelligence tools. We use native integrations where the platform has them and APIs where it doesn't.

Question 5

How do you decide which vulnerabilities to fix first?

Accepted Answer

We score each finding on its severity, whether it is known to be exploited (the CISA Known Exploited Vulnerabilities catalogue) or likely to be (EPSS), how critical the asset is in your CMDB, and whether it faces the internet. The score sets the SLA and the order of the queue.

Question 6

Will automation take actions without us?

Accepted Answer

Only the ones you choose. Lookups and enrichment run automatically. Containment, such as isolating a host or disabling an account, can run automatically or wait for an analyst's approval, playbook by playbook.

Question 7

How do you use NIST CSF 2.0 and MITRE ATT&CK?

Accepted Answer

We map each workflow to the CSF 2.0 function it supports, and each playbook to the ATT&CK techniques it answers. That gives you a clear view of what the platform handles and where gaps remain.

Question 8

Can SecOps feed our risk and DORA reporting?

Accepted Answer

Yes. A major security incident can start the regulatory reporting clock, control failures become risk issues with owners, and exceptions get an expiry date. Our GRC and integrated risk management service covers the DORA side in depth.

Question 9

How long does an implementation take?

Accepted Answer

It depends on scope and how many tools we connect. A first phase usually covers security incident response, a few key integrations and the core playbooks, with vulnerability response and the wider stack after. We confirm timings after discovery.

Question 10

Which regions do you serve?

Accepted Answer

We work with clients across the GCC, Europe, the UK, Australia and the USA, on site or remotely, with build and support from our delivery centre in India. Hosting follows your platform and your regulator's rules.

Close security gaps where IT actually fixes them.

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