Field Service Management (FSM)
Your Field Teams, Always One Step Ahead
What is FSM?
Field Service Management (FSM) refers to the coordination, scheduling, and execution of service tasks performed at customer locations or across dispersed operational sites. FSM integrates work order management, dispatching, mobile access, asset tracking, and real-time communication to ensure efficient and timely service delivery in the field.
Which tools from our Portfolio offer FSM?
Which product would be the right fit for you?
Gartner Insights: Voice of the Customer – FSM (Apr 2024)
In the 2024 Gartner® Peer Insights™ 'Voice of the Customer' report for Field Service Management, ServiceNow was recognized as the sole Customers’ Choice, achieving top scores in both Overall Experience and User Interest & Adoption.
Key Benefits of FSM for Businesses
Optimized Scheduling & Dispatching
Automates technician assignment based on location, skill & availability, reducing travel time & idle hours.
Improved First-Time
Fix Rate
Provides field technicians with access to service history, manuals, and parts inventory, enabling faster resolution.
Real-Time
Visibility
Managers gain full visibility into on-ground activities via GPS tracking, mobile updates, and live status monitoring.
Customer
Engagement
Keeps customers informed with appointment reminders, technician ETAs, and service confirmations.
Integrated
Workflows
Syncs with inventory, billing, CRM & ITSM systems for a seamless service experience from dispatch to resolution.
Regulatory Compliance & Safety
Ensures field teams follow safety protocols and capture necessary documentation via mobile forms.
Download our whitepaper to plan your journey of transformation.
This whitepaper contains a blueprint on how to gauge indicative signs from within the organization that a transformation is necessary, all the way to planning the whole digital transformation roadmap.
Start your FSM Modernization journey with us.
Book your consultation now.