Beyond Support – Strategic IT Service Excellence
What is HRSD?
HR Service Delivery (HRSD) refers to the digital enablement of HR services and operations, allowing organizations to provide consistent, scalable, and efficient HR support to employees. It integrates case management, self-service portals, workflows, and knowledge management to streamline HR interactions and improve the employee experience.
Which tools from our Portfolio offer HRSD?
Which product would be the right fit for you?
Gartner Context (2024): Integrated HR Service Management (IHRSM)
Gartner's 2024 Market Guide for Integrated HR Service Management (IHRSM) highlights the growing demand for platforms that offer:
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Unified case management for HR queries
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Self-service employee portals
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Knowledge base access
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Workflow automation for HR tasks (onboarding, policy queries, etc.)
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SLA tracking and employee satisfaction measurement
ServiceNow, Freshworks, and similar platforms are cited as emerging enablers of digital HR transformation due to their ability to consolidate HR services, reduce ticket resolution time, and improve the overall employee experience.
Key Benefits of HRSD for Businesses
Streamlined Employee Support
Automates common HR tasks like onboarding, leave requests, policy queries & benefits administration.
Improved Compliance & Auditability
Ensures HR processes are consistent, auditable, and aligned with labor laws and internal policies.
Case & Knowledge Management
Employees submit HR queries via structured cases & access answers in a central knowledge base.
Employee Experience Enhancement
Personalized support, proactive alerts, and faster resolutions boost satisfaction and retention.
Omnichannel
Access
Empowers employees to interact with HR via portals, chat, email & mobile apps—anytime, anywhere.
Operational
Efficiency
Reduces HR workload through automation, templates & integration with HRIS/payroll systems.
Download our whitepaper to plan your journey of transformation.
This whitepaper contains a blueprint on how to gauge indicative signs from within the organization that a transformation is necessary, all the way to planning the whole digital transformation roadmap.
Start your HRSD Modernization journey with us.
Book your consultation now.