IT Operations Management (ITOM)
Prevent. Optimize. Automate – Smarter IT Operations
What is ITOM?
IT Operations Management (ITOM) focuses on managing the core operational functions of IT infrastructure—ensuring systems, networks, and services are reliable, available, and optimized. While ITSM handles service delivery and end-user interaction, ITOM governs the behind-the-scenes activities that keep IT environments stable and efficient.
Which tools from our Portfolio offer ITOM?
Which product would be the right fit for you?
Gartner Insights on ITOM Solutions
Gartner does not publish a single Magic Quadrant specifically for IT Operations Management (ITOM). Instead, ITOM capabilities are evaluated across multiple specialized Magic Quadrants, such as:
Application Performance Monitoring (APM)
Network Performance Monitoring and Diagnostics (NPMD)
Digital Experience Monitoring (DEM)
For instance, ManageEngine has been recognized in the 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring, highlighting its capabilities in monitoring and enhancing user experiences across digital platforms.
These evaluations provide insights into specific aspects of ITOM, helping organizations choose tools that align with their operational needs.
Key Benefits of ITOM for Businesses
Infrastructure
Monitoring
Continuous monitoring across servers, databases, networks, apps, and cloud to catch faults and slowdowns instantly.
Event Management & Correlation
Aggregates and analyzes events from various sources to proactively identify incidents and potential risks.
Automation &
Orchestration
Automates routine operations like backups, restarts, patch deployments & alert response to reduce manual effort.
Capacity &
Performance
Management Ensures optimal resource utilization and prepares infrastructure for future demand.
Configuration & Discovery (CMDB)
Automatically discovers assets and maintains real-time visibility into IT resources, their health & interdependencies.
Download our whitepaper to plan your journey of transformation.
This whitepaper contains a blueprint on how to gauge indicative signs from within the organization that a transformation is necessary, all the way to planning the whole digital transformation roadmap.
Start your ITOM Modernization journey with us.
Book your consultation now.