Terms & Conditions
Welcome to DataLunix. These terms and conditions govern your use of www.datalunix.com and the services provided by DATALUNIX TECHNOLOGIES - FZCO (“DataLunix”, “we”, “our” or “us”), a company licensed by the Dubai Integrated Economic Zones Authority (licence no. 66261), IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates. By using our website or services, you agree to these terms. Last updated: 13 October 2026.
Services
DataLunix delivers IT transformation and staff augmentation services for B2B organisations, including IT service management, platform implementation and support (such as ServiceNow, HaloITSM, HaloPSA and Freshservice), consulting, and on-demand technical talent. The scope, deliverables, timeline and acceptance criteria of each engagement are set out in a proposal, statement of work or contract agreed in writing with the client (“Agreement”).
Fees and Payment
Fees are set out in the applicable Agreement or quotation. Unless the Agreement says otherwise, invoices are payable within the stated payment term, and prices exclude applicable taxes such as VAT. Any change to fees for an ongoing engagement will be agreed in writing in advance.
Term and Termination
The duration of each engagement, and how it may be extended or ended, is defined in the applicable Agreement. Work already performed and expenses already incurred up to the date of termination remain payable.
Client Responsibilities
The client agrees to provide timely access, information, decisions and system permissions needed for us to deliver the services. Delays caused by missing inputs may affect timelines and fees.
Third-Party Software
Where our services involve third-party platforms or licences, their use is also subject to the vendor’s own terms. We are not responsible for the availability, performance or changes of third-party products.
Intellectual Property
All content on this website, including text, graphics, logos and images, is the intellectual property of DataLunix or its licensors and is protected by copyright laws. You may not reproduce, modify or distribute it without our permission. Ownership of deliverables created during an engagement is governed by the applicable Agreement. Third-party software and trademarks remain the property of their respective owners.
Confidentiality
We treat the information you share with us as confidential and take reasonable measures to protect it. We will not disclose your confidential information to third parties without your consent, except where required by law or where needed to deliver the services under appropriate confidentiality obligations.
Limitation of Liability
To the extent permitted by law, we are not liable for any indirect, special, incidental or consequential damages, or for loss of profits, data or business, arising from your use of our website or services. Our total liability for any engagement is limited as set out in the applicable Agreement. We are not liable for damages caused by third-party websites or services.
Governing Law
These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai have jurisdiction over any dispute, unless the applicable Agreement provides otherwise.
Policy Updates
We may update these terms from time to time. The updated terms will be posted on this page with a new date and apply from that date.
Contact Us
If you have any questions or concerns regarding our terms and conditions, please contact us at info@datalunix.com