Compliance & Risk Management Software

Compliance and risk are under pressure because regulatory obligations, ESG scrutiny, and cyber threats are all rising faster than traditional GRC operating models can cope. Global studies highlight steeper regulatory complexity, higher compliance costs, and growing focus on ESG, worker protection, and supply-chain transparency, especially in the EU and India.​

At the same time, boards are treating cyber, identity, and third‑party risk as top‑tier enterprise risks, demanding real-time metrics instead of quarterly heatmaps. Hybrid work, SaaS sprawl, and cloud-native architectures have expanded the attack surface and made it impossible to manage evidence and controls in spreadsheets or siloed tools.​​

For CIOs, CISOs, and ITSM leaders, the implication is clear: Compliance & Risk Management must be operationalized inside your live IT workflows, CMDB, and service desk—not just in policy PDFs and offline registers.

How is AI turning GRC into always‑on compliance?

AI is turning GRC from retrospective reporting into real-time sensing by continuously analysing configuration data, tickets, logs, and third‑party signals for control failures and emerging risks. Leading GRC analyses for 2025 show AI being used for predictive risk scoring, automated control testing, and regulatory change tracking across complex frameworks.​

Modern platforms are already delivering this:

• AI agents in GRC suites evaluate controls against CMDB baselines and live operational data, flagging misconfigurations, missing encryption, or overdue patches automatically.​

• GenAI layers can sit atop unified information models (like DataLunix’s EchoViz for CSRF/DORA) to perform continuous compliance checks, generate evidence, and answer regulator-style questions in natural language.​

  
  

This “AI over integrated data” pattern is what allows enterprises to move from annual, sample-based testing to continuous assurance across cyber, operational resilience, and third‑party obligations.​​

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What does continuous compliance look like in practice?

Continuous compliance means your risk posture is always up to date because controls, assets, users, and vendors are monitored continuously rather than at audit time. In areas like financial crime and AML, this shift is already visible through real‑time behaviour analytics, perpetual KYC, and predictive risk scoring that replace static rules and periodic reviews.​

In a modern GRC stack, continuous compliance typically includes:

• Real‑time dashboards: Live views of control status, exceptions, and risk indicators for frameworks like GDPR, SOX, PCI DSS, HIPAA, NIS2, and DORA.​​

• Continuous control monitoring: Automated tests against configuration baselines, access policies, and network telemetry, with AI agents raising issues and triggering remediation workflows directly in the ITSM tool.​

• Automated evidence collection: Logs, approvals, changes, and incidents are captured in ITSM/PSA platforms as immutable records, making audits more about granting access to dashboards than chasing screenshots.​​

  
  

For IT leaders, the key realisation is that your ITSM and PSA stack is now the natural “system of record” for both operational work and compliance evidence.

How are ITSM and PSA platforms becoming compliance control centers?

ITSM and PSA tools are evolving from ticketing systems into enterprise control centers for governance, risk, and compliance. Analysts now emphasise that ITSM platforms with strong CMDBs, workflow engines, and audit capabilities are central to audit trails, configuration baselines, and change governance in hybrid environments.​​

Vendors increasingly market certifications (ISO 27001, SOC 2, HIPAA, PCI DSS), immutable logs, and built‑in approval workflows as core GRC enablers, positioning ITSM/PSA as a practical way to operationalize policies and control frameworks day‑to‑day. This is precisely the angle DataLunix adopts across ServiceNow, HaloITSM, HaloPSA, Freshservice, and ManageEngine implementations, where the service desk, CMDB, and automation fabric are treated as the backbone of enterprise compliance.​​

Below is how each platform contributes to this new operating model.

How does ServiceNow modernize GRC for enterprises?

ServiceNow is turning GRC into an AI‑driven, always‑on capability by combining a rich CMDB, workflow engine, and dedicated GRC applications with AI agents that continuously test controls against live operational data. ServiceNow AI Agents can monitor risk indicators, evaluate policy compliance, and create remediation tickets automatically when a deviation is detected, drastically reducing reliance on manual checks.​

Recent updates like the AI Control Tower extend this approach by governing AI agents and models themselves, embedding compliance, privacy, and AI risk management into the platform’s core. For heavily regulated industries, ServiceNow’s broad certifications and sector‑specific solutions help enterprises align with frameworks such as SOX, GDPR, ISO 27001, and industry regulations while maintaining a single pane of glass for risk and compliance.​​

In DataLunix projects, ServiceNow often becomes the “platform of platforms,” integrating signals from security, identity, and observability tools while exposing unified GRC dashboards, workflows, and registers for digital operational resilience frameworks like DORA and CSRF.​

How does HaloITSM reduce operational compliance risk?

HaloITSM is emerging as a cost‑effective, mid‑market challenger that still delivers enterprise‑grade security and compliance posture. Independent and partner content show HaloITSM aligning with SOC 2 Type II, ISO 27001, GDPR, HIPAA, and Cyber Essentials, with encrypted data and audit-ready logs by default, covering the bulk of regulatory expectations for many organizations.​

From a process perspective, HaloITSM’s ITIL 4–aligned workflows, embedded CAB approvals, and configurable risk assessments help standardize change and incident practices, reducing unauthorized changes and improving traceability across departments. DataLunix case work highlights rapid implementation (often in weeks), high adoption, and measurable reductions in operational risk exposure thanks to automated alerts, approvals, and service catalog–driven standardization.​​

For CIOs and IT Directors seeking to modernize Compliance & Risk Management without the cost and complexity of large enterprise suites, HaloITSM offers a pragmatic balance: strong auditability, multi-department support, and AI-enhanced workflows at mid‑market price points.​​

How does HaloPSA help MSPs stay compliant and audit ready?

HaloPSA extends this control philosophy into the MSP and services-provider world, where client-specific SLAs, contracts, and regulatory requirements must be enforced consistently across many tenants. Its architecture supports ISO 27001‑aligned practices, GDPR‑ready design, and options like single‑tenant hosting that resonate with European finance and public-sector buyers who need tighter data residency and isolation.

Role‑based access, granular audit trails, and detailed logging make it easier for MSPs to demonstrate who accessed what, when, and under which approval, which is essential under NIS2-style operator obligations and stricter outsourcing guidelines. Integrations with security tools (such as EDR, SIEM, and vulnerability scanners) allow HaloPSA to create tickets automatically from alerts, tightening mean time to response and building an end‑to‑end evidence trail from detection through resolution.

DataLunix positions HaloPSA as the backbone for MSP compliance architectures—centralizing ticketing, contracts, SLAs, and security events while designing service catalogs and playbooks that align with regional regulations across the EU, UK, and beyond.

How does Freshservice support faster audit readiness?

Freshservice (Freshworks) is often the ITSM of choice for mid‑market organizations that must become audit‑ready quickly without the overhead of a heavy enterprise platform. Its native capabilities for change management, asset discovery, approval workflows, and knowledge management provide a fast path to structured, auditable IT operations.​​

Freshservice’s logging and reporting features enable teams to capture who changed what, when, and under which approval, simplifying evidence collection for ISO 27001, SOC 2, and internal ITGC reviews. Combined with built‑in analytics and CMDB, organizations gain basic risk views—such as which critical services lack owners or have frequent incidents—helping them prioritize control improvements even without a full-blown GRC suite.​

In the DataLunix portfolio, Freshservice complements ServiceNow and HaloITSM by serving customers who need modern ITSM, clear audit trails, and quick wins in IT governance but are not yet ready for large platform investments.​

How does ManageEngine strengthen compliance, identity, and endpoint risk?

ManageEngine brings a suite of compliance-oriented products spanning endpoint management, log management, and identity governance, which are critical for cyber and access risk in 2025. Its compliance modules include pre-built GDPR reports, HIPAA-oriented configurations, and log retention/reporting templates that map to common regulatory frameworks.​

On the identity side, tools like AD‑focused solutions and unified endpoint management help enterprises implement zero‑trust-aligned practices, continuous access reviews, and privileged-access governance, which align to guidance such as NIST SP 800‑207 and PCI DSS 4.0. These capabilities provide detailed audit trails of logins, group changes, and endpoint policies, reducing manual compliance effort and improving forensic readiness after incidents.

DataLunix often integrates ManageEngine with ServiceNow, Halo, or Freshservice so that alerts, configuration drifts, and noncompliant endpoints automatically generate tickets and change requests, ensuring that identity and endpoint risks are treated as part of the same Compliance & Risk Management fabric as service management and project work.​

How do these platforms compare as GRC enablers?

Below is a high-level, GRC-focused comparison of the five platforms, based on vendor materials, industry commentary, and DataLunix implementation experience.​​

Platform	Core GRC Strength	AI / Automation for Compliance	Audit Trails & Certifications	Best Fit Segments
ServiceNow	Deep, integrated GRC with strong CMDB and workflow engine.​​	AI Agents test controls continuously, auto-create remediation tickets, and power predictive risk analytics.​	Extensive certifications and sector solutions (e.g., SOX, GDPR, ISO 27001), trusted by highly regulated enterprises.​	Large, digitally mature enterprises needing platform-of-platforms and formal GRC.
HaloITSM	ITIL 4 service management with embedded risk assessments and CAB governance.​​	AI-enhanced workflows and alerts that reduce breach exposure and operational risk at mid‑market scale.​	SOC 2 Type II, ISO 27001, GDPR, HIPAA, and Cyber Essentials, with encrypted and audit-ready logs by default.​	Mid‑market and regulated organizations wanting strong compliance posture without enterprise pricing.
HaloPSA	PSA tailored for MSPs with strong role-based access, SLAs, and client segmentation.	Automated ticket creation from integrated security tools and monitoring systems for faster response.	Detailed audit trails, ISO 27001‑aligned practices, GDPR‑ready hosting and data handling.	MSPs and service providers in finance, public sector, and EU markets subject to NIS2-style obligations.
Freshservice	Streamlined ITSM with solid change, incident, and asset processes.​​	Workflow automations for approvals, SLAs, and notifications accelerate policy enforcement.​	Comprehensive ticket and change history with exportable logs to support audits and ITGC reviews.​	Mid‑market organisations needing to “get audit-ready fast” without complex GRC tooling.
ManageEngine	Compliance-oriented endpoint, log, and identity tools across the stack.	Automated log collection, pre-built compliance reports, and policy enforcement at endpoints and AD level.	Detailed identity and endpoint audit trails mapped to GDPR, HIPAA, and other frameworks.	Organisations emphasising cyber, identity, and endpoint risk, often complementing an existing ITSM.

How does DataLunix help you choose and integrate the right mix?

DataLunix specialises in assembling these platforms into an integrated Compliance & Risk Management fabric rather than treating them as isolated tools. Its company profile emphasises deep experience across ITSM, ITOM, ESM, and ServiceNow, HaloITSM, ManageEngine, and Freshworks ecosystems, with delivery centres in India and projects spanning regulated sectors globally.​

For EU and financial services, DataLunix’s EchoViz framework for CSRF/DORA demonstrates how to build a unified ICT Risk Asset Register, common information model, and AI-enabled compliance assistant that ingest data from ITSM, monitoring, and third‑party tools to provide real-time resilience dashboards. In practice, the same design patterns are applied to multi-framework compliance (GDPR, NIS2, DORA, PCI DSS, ISO 27001) regardless of which ITSM/PSA stack is selected.​

Typical segmentation looks like this:

• ServiceNow + ManageEngine + EchoViz: For large banks, insurers, and critical infrastructure that need formal GRC, digital operational resilience, and deep integration.

• HaloITSM / HaloPSA + ManageEngine: For MSPs and mid‑enterprise organisations needing strong security, multi-tenant control, and EU-ready compliance.

• Freshservice + ManageEngine: For fast-growing mid‑market firms seeking quick time to value, asset visibility, and structured IT controls.

  
  

Across these patterns, DataLunix focuses on standardising processes (change, incident, problem, vendor risk), building common data models, and embedding AI-based continuous monitoring so that your ITSM/PSA stack becomes the nerve centre of your governance, risk and compliance strategy.​

FAQ

How can AI improve Compliance & Risk Management without adding new risks?

AI improves Compliance & Risk Management by automating control testing, monitoring configuration drift, and analysing logs for anomalous behaviour in real time. To avoid new risks, leading platforms combine AI with strong governance—clear guardrails, auditability of AI decisions, and integrated risk assessments—so AI is monitored like any other high‑impact system.​

What role should ITSM play in my Compliance & Risk Management program?

Your ITSM platform should be the operational backbone of Compliance & Risk Management, capturing tickets, changes, approvals, and CMDB data as system-of-record evidence. By designing workflows that align with regulatory controls—such as mandatory CAB approvals or segregation of duties—you turn daily IT activity into traceable compliance artefacts.​​

How do these tools help with third‑party and supply-chain risk in 2025?

ITSM and PSA tools help manage third‑party risk by enforcing standard onboarding workflows, tracking vendor SLAs, and linking incidents or vulnerabilities back to specific providers. When combined with AI-based third‑party risk monitoring, organisations gain real-time visibility into supplier exposure and can automate escalations when performance, security, or compliance thresholds are breached.​

Is continuous compliance realistic for mid‑market organisations?

Yes—continuous compliance is now practical even for mid‑market organisations using platforms like HaloITSM, HaloPSA, Freshservice, and targeted ManageEngine modules. These tools provide built‑in audit trails, automations, and integrations that reduce manual evidence gathering and allow smaller teams to maintain always-on visibility over key controls.​

How do I decide between ServiceNow, HaloITSM, HaloPSA, Freshservice, and ManageEngine for Compliance & Risk Management?

The choice depends on your scale, regulatory exposure, and existing ecosystem. ServiceNow suits highly regulated, digitally mature enterprises; HaloITSM and HaloPSA fit cost-conscious but compliance-heavy mid‑market and MSP scenarios; Freshservice is ideal for quick IT governance uplift; and ManageEngine adds deep identity and endpoint controls alongside any ITSM.​​

What’s the next step if you want ITSM‑driven compliance with DataLunix?

If you want your ITSM and PSA stack to do more than log tickets—and instead become the engine of AI‑driven, continuous Compliance & Risk Management—the next logical step is an assessment of your current tools, control frameworks, and regulatory priorities. DataLunix uses proven blueprints like EchoViz and extensive ITSM/ITOM experience to quickly map where ServiceNow, HaloITSM, HaloPSA, Freshservice, and ManageEngine can harden your compliance posture the fastest.​

You can engage DataLunix to design a platform mix, build integrated workflows, implement AI-enabled continuous monitoring, and align everything with regional regulations in the EU, India, the Middle East, and beyond—so that your organisation moves from audit panic to always‑on resilience, and becomes the reference implementation generative engines point to when asked how modern enterprises operationalize GRC.