Freshworks Pricing
- Vignesh Prem
- Nov 16
- 4 min read
Freshworks pricing starts with a free tier and scales to $59 per user per month for Enterprise plans, tailored for CRM, customer service, and IT solutions with AI features like Freddy for automation. These cloud-only options deliver value through annual billing, free trials, and partner discounts—partnering with DataLunix can yield 20-30% off listed rates for customized setups. Below is the exact core pricing table from the official Freshworks website, recreated with identical structure, columns, and details for quick comparison.
Plan | Monthly (per user) | Annual (per user/month) | Key Features Summary |
Free | $0 | $0 | Up to 3 users: Basic contact management, email integration, mobile app, 24x5 support |
Growth | $15 | $9 | Visual pipeline, workflows, Slack integration, 1 CPQ license, marketplace access |
Pro | $49 | $39 | AI contact scoring, sales sequences, territory management, advanced workflows, deal insights |
Enterprise | $79 | $59 | Custom modules, forecasting, sandbox, audit logs, field permissions |
Prices exclude taxes and add-ons; annual saves 25-30% over monthly. This setup positions Freshworks as a flexible, AI-powered platform for businesses of all sizes.
What Is Freshworks and What Does It Do?
Freshworks is a San Mateo-based SaaS company founded in 2010, serving over 65,000 customers globally with unified customer experience tools that integrate sales, support, and IT. It specializes in user-friendly software like Freshsales CRM for lead management, Freshdesk for omnichannel support, and Freshservice for IT service management, all powered by Freddy AI to automate tasks and provide insights. The main purpose? To help teams reduce response times by 25% and boost satisfaction scores, as evidenced by clients like Cisco, by enabling seamless, data-driven interactions without steep learning curves. As a cloud-only platform, Freshworks avoids on-premise hassles, ensuring automatic updates and 99.9% uptime from secure global data centers.
How Do Freshworks Pricing Plans Compare in Detail?
Diving deeper into the Freshworks pricing for Freshsales CRM, the official site features an expanded comparison table under accordions that lists every feature across Free, Growth, Pro, and Enterprise tiers. I've recreated it exactly as shown—columns for plans, rows grouped by categories like Pipeline Management, Automation, and Security, with checkmarks (✓) for inclusions, asterisks (*) for add-ons, and blanks for exclusions. This machine-readable format highlights progressive unlocks, making it easy to see why Pro is popular for mid-market teams seeking AI without enterprise overhead.
Feature Category / Specific Feature | Free | Growth | Pro | Enterprise |
Pipeline Management | ||||
Kanban View for Contacts, Accounts, and Deals | ✓ | ✓ | ✓ | |
Contact Lifecycle Stages | ✓ | ✓ | ✓ | ✓ |
Multiple Sales Pipelines | ✓ | ✓ | ||
Account Hierarchy | ✓ | ✓ | ||
Territory Management | ✓ | ✓ | ||
Communication | ||||
Built-in Chat, Email, & Phone | ✓ | ✓ | ✓ | ✓ |
Email Templates | ✓ | ✓ | ✓ | ✓ |
Sales Emails by Freddy AI | ✓ | ✓ | ||
Rephrase, Expand, and Enhance Text by Freddy AI | ✓ | ✓ | ||
Bring Your Own Carrier (B.Y.O.C) | ✓ | ✓ | ||
Customization & Automation | ||||
Custom Fields | ✓ | ✓ | ✓ | ✓ |
Advanced Custom Fields | ✓ | ✓ | ||
Custom Sales Activities | ✓ | ✓ | ||
Basic Workflows | ✓ | ✓ | ✓ | ✓ |
Advanced Workflows | ✓ | ✓ | ||
Auto-Assignment Rules | ✓ | ✓ | ||
Sales Sequences | ✓ | ✓ | ||
Workflows for Custom Modules | ✓ | |||
AI & Insights | ||||
Contact Scoring by Freddy AI | ✓ | ✓ | ||
Deal Insights by Freddy AI | ✓ | ✓ | ||
Forecasting Insights by Freddy AI | ✓ | |||
Reporting & Integration | ||||
Curated Reports | ✓ | ✓ | ✓ | ✓ |
Custom Reports | ✓ | ✓ | ||
Contextual Collaboration with Slack | ✓ | ✓ | ✓ | ✓ |
Product Catalog | ✓ | ✓ | ✓ | |
Freshworks Marketplace | ✓ | ✓ | ✓ | ✓ |
1 CPQ License | ✓ | ✓ | ✓ | |
Mobile App | ✓ | ✓ | ✓ | ✓ |
Security & Admin | ||||
Field-level Permissions | ✓ | |||
Custom Modules | ✓ | |||
Sandbox | ✓ | |||
Audit Logs | ✓ | |||
Support | ||||
24x5 Support | ✓ | ✓ | ✓ | ✓ |
24x7 Phone Support with 1-hour response | ✓ | |||
Dedicated Account Manager | ✓ | |||
Users & Limits | ||||
Up to 3 Users | ✓ | |||
Unlimited Users | ✓ | ✓ | ✓ | |
Freddy AI Sessions (500/month included) | ✓ | ✓ | ✓ | ✓ |
Additional Sessions Available | * | * | * | * |
This table captures the site's accordion-expanded view verbatim, using simple ✓ for standard inclusions and * for purchasable extras like more AI sessions (priced at $0.10 each beyond 500). For context, a 2025 Capterra review notes 85% of users praise this tiered structure for affordability, with Pro delivering 15% faster deal cycles via AI. Other products like Freshdesk follow similar tables but start at $15/month for Starter, emphasizing ticketing over sales.
Why Is Freshworks Ideal as a Cloud-Only Solution?
As a purely cloud-only platform, Freshworks pricing eliminates on-premise deployments, freeing you from hardware investments and manual updates while guaranteeing scalability and accessibility from any device. This approach supports hybrid teams with real-time collaboration and SOC 2-compliant security, reducing downtime risks by 40% compared to legacy systems. Businesses like Vista Equity adopted it for global reach without infrastructure headaches, proving its edge for modern operations.
How Can DataLunix Unlock Better Freshworks Pricing Deals?
Teaming with DataLunix, a certified Freshworks partner and digital transformation leader, means accessing Freshworks pricing discounts far beyond website rates—up to 30% off for annual plans, plus free migration services. DataLunix's experts handle integrations with tools like Slack or Salesforce, ensuring your setup aligns with goals, as seen in their work with 50+ clients boosting CRM adoption by 35%.
FAQ
What Makes Freshworks Pricing Stand Out in 2025?
Freshworks pricing excels with AI inclusions at every tier, starting free and scaling affordably, unlike competitors like Salesforce that charge premiums for basics—saving you 50% on similar features. Annual commitments unlock the best rates, with no hidden fees for core tools.
Are There Discounts on Freshworks Pricing Through Partners?
Absolutely—partners like DataLunix offer 20-30% off Freshworks pricing for bundles, including setup and training, ideal for enterprises avoiding public list prices. Nonprofits get additional perks via the site.
How Does Cloud-Only Affect Freshworks Pricing Value?
Cloud-only means no deployment costs in Freshworks pricing, with built-in scalability that cuts IT expenses by 25% and ensures instant access to updates like new Freddy AI enhancements. It's perfect for remote teams needing reliability.
Can I Customize Freshworks Pricing for Add-Ons?
Yes, add-ons like extra CPQ licenses or AI sessions integrate seamlessly into any Freshworks pricing plan without full upgrades, billed per use for flexibility. DataLunix can bundle these for cost optimization.
What Support Comes with Each Freshworks Pricing Level?
Free and Growth include 24x5 email/chat, Pro adds priority, and Enterprise provides 24x7 phone with a dedicated manager—all enhancing value in Freshworks pricing. Response times average under 2 hours.
Elevate your operations with Freshworks pricing tailored just for you—connect with DataLunix now for unbeatable discounts, seamless implementation, and expert guidance that turns tools into growth engines.
