Freshservice Cost
- Vignesh Prem
- Nov 15, 2025
- 6 min read
The freshservice cost begins at $19 per agent per month (billed annually) for the Starter plan, rising to $49 for Growth, $99 for Pro, and custom for Enterprise, all delivered exclusively via cloud infrastructure. This pricing model supports scalable IT service management with built-in features like AI automation and multi-channel support.
Freshservice Pricing Plans Table
Freshservice offers four plans designed for varying organizational needs, priced per active agent with annual billing for savings. These are cloud-only licenses, with no support for on-premise or custom cloud setups. Through DataLunix partnerships, clients secure substantial discounts on these licenses, frequently 30-50% below Freshworks' listed freshservice cost, based on deal size and duration. This partnership approach lowers barriers for efficient ITSM adoption.
The table below reconstructs the official plans and parameters from the Freshservice pricing page:
Plan | Price (Billed Annually) | Agents Included | Core Focus | Key Limitations | Add-Ons Available |
Starter | $19/agent/month | Unlimited (pay per active) | Essential ITSM for small teams | No asset/change management; 1,000 orchestration transactions/month | Asset Pack ($75/month for 500 assets); Freddy AI Copilot ($29/agent/month) |
Growth | $49/agent/month | Unlimited (pay per active) | Core ITSM with basic assets and automations | Capped at 100 managed assets; no problem/release management | Orchestration Pack ($250); Unlimited Assets ($1,500/month); Project Management ($15/user/month) |
Pro | $99/agent/month | Unlimited (pay per active) | Full ITSM/ESM with advanced workflows and analytics | Enterprise needed for peak AI and security customizations | SaaS Management ($1/user/month); Includes unlimited assets |
Enterprise | Custom (contact sales) | Unlimited (pay per active) | Enterprise-grade AI, security, and scalability | Pricing tailored to specific requirements | Freddy AI Agent (1,200 sessions/year included); Negotiable add-ons |
Day Passes for occasional agents cost $3/day across all plans, enabling flexible scaling without full commitments. DataLunix procurement services ensure discounted freshservice cost while providing deployment expertise, as demonstrated by a client reducing expenses by 40% on the Growth plan for enhanced ROI.
Freshservice's cloud-only model leverages secure hosting with features like SSL and regulatory compliance (e.g., GDPR, SOC 2), cutting out hardware investments. This suits distributed teams, though it demands stable connectivity. DataLunix facilitates smooth cloud transitions, minimizing disruptions and optimizing license value.
What Modules Are Included in One Freshservice License?
A key benefit of Freshservice is the inclusion of core ITSM and ESM modules within a single license, eliminating the need for separate purchases for essentials like asset management or HR/finance processes. Add-ons apply only to niche extensions, such as expanded orchestration or unlimited assets, but foundational tools like incident resolution and SLA enforcement are embedded from the start—making the overall freshservice cost more predictable than modular competitors.
ESM capabilities, including employee onboarding, vendor contracts, and facilities requests, integrate seamlessly without extra licensing in Growth plans and higher. This all-in-one licensing fosters departmental collaboration, allowing unified service catalogs and automations. DataLunix customers capitalize on this for integrated setups, achieving up to 60% reductions in IT operational costs through streamlined workflows.
Per a 2025 Forrester analysis, integrated platforms like Freshservice decrease licensing complexity by 40%, promoting faster adoption and efficiency. Purchasing via DataLunix includes complimentary configuration audits, ensuring bundled features align with your goals and amplify the license's worth.
Detailed Freshservice Features Table
To enhance readability, the expanded features from Freshservice's "See All Features" section—typically in accordions—are now presented in a comprehensive table format. This covers all categories, with features listed progressively by plan availability (Starter baseline, with unlocks noted). Bolded elements highlight add-ons or higher-tier exclusives, confirming the bundled value of ITSM/ESM without per-module fees.
Category | Feature | Description | Plans Available |
IT Service Management (ITSM) | Channels | Multi-channel ticketing via email, phone, chat, and widget integrations. | All |
ServiceBot | AI-powered chatbot for Teams/Slack to handle queries autonomously. | Starter+ | |
Support Portal | Custom self-service portal with knowledge base and request submission. | All | |
Incident Management | Automated creation, assignment, prioritization, and resolution of tickets. | Starter | |
Knowledge Management | Article authoring, versioning, categorization, and full-text search. | All | |
Task Management | Breakdown of incidents into subtasks with dependencies and time logging. | All | |
Occasional Agents | Temporary access via Day Passes ($3/day) for guest or seasonal users. | All | |
CSAT Surveys | Automated feedback collection post-resolution with sentiment analysis. | All | |
SLA Management | Define SLAs with escalations; basic in Starter, multi-level in Growth+. | Starter+ | |
Service Catalog | Curated list of approvable services and requests. | Growth+ | |
MSP Mode | Multi-tenant support for managed service providers. | Growth+ | |
Problem Management | Identify root causes, link to incidents, and prevent recurrences. | Pro+ | |
Change Management | Plan changes with risk assessments, CAB approvals, and post-implementation reviews. | Pro+ | |
Release Management | Coordinate deployments with timelines and rollback options. | Pro+ | |
Workload Management | Track agent capacity, balance assignments, and flag overloads. | Pro+ | |
Sandbox | Dedicated environment for testing configurations without live impact. | Pro+ | |
AI Agents and Assistants | Freddy AI Copilot | AI assistant for agents with ticket summarization and response suggestions ($29/agent/month). | Pro+ |
Freddy AI Insights | Predictive analytics for trends, anomalies, and performance forecasting. | Enterprise | |
Freddy AI Agent | Autonomous resolution handling up to 1,200 sessions/year. | Enterprise | |
IT Asset Management (ITAM) | Asset Discovery | Scan and import assets via native tools, Intune, Jamf, or cloud providers. | Growth (100 assets); Pro+ unlimited or Asset Pack ($75/month for 500 extra) |
Asset Lifecycle | Track purchases, warranties, depreciation, and disposal. | Growth+ | |
CMDB | Relational database for configurations and dependencies. | Pro+ | |
Software License Management | Monitor usage, compliance, and renewal alerts. | Pro+ | |
IT Operations Management (ITOM) | Orchestration | Automate workflows across 100+ apps; 1,000 transactions Starter, unlimited Pro+. | Starter+; Orchestration Pack ($250 for extras) |
Cloud Cost Management | Monitor SaaS/IaaS spend and optimize budgets ($1/user/month). | Enterprise | |
Endpoint Management | Integrate with MDM for device health, patching, and alerts. | Pro+ | |
Enterprise Service Management (ESM) | Cross-Functional Workspaces | Dedicated portals for HR, finance, facilities without extra licensing. | Growth+ |
Employee Onboarding/Offboarding | Automated workflows for user lifecycle management. | Growth+ | |
Contract Management | Handle vendor agreements, approvals, and renewals. | Pro+ | |
Project Portfolio Management | Gantt views, milestones, and resource allocation ($15/user/month). | Pro+ | |
Reporting and Analytics | Dashboards | Build custom reports on tickets, SLAs, assets; advanced BI in Pro+. | Starter+ |
AI-Powered Insights | Automated trend analysis and ROI calculations. | Enterprise | |
Productivity Enhancers | Mobile App | Full access on iOS/Android for tickets and approvals. | All |
Integrations | 500+ native connections (e.g., Jira, Azure AD). | All | |
Custom Apps | Low-code builder for tailored solutions. | Pro+ | |
Administration and Security | Role-Based Access | Fine-grained permissions and user roles. | Growth+ |
Custom SSL and Branding | Personalize portal with logo and secure connections. | Starter+ | |
Audit Logs and Compliance | Detailed logs with SOC 2, GDPR, HIPAA support. | Enterprise | |
Single Sign-On (SSO) | SAML, OAuth, and federation options. | Pro+ | |
Platform and Support | API Access | RESTful APIs for custom integrations and data export. | All |
24/7 Support | Email in Starter; phone/chat in Pro+; dedicated rep in Enterprise. | Varies | |
Training Resources | Free academy videos, certifications, and documentation. | All |
This tabular overview underscores Freshservice's strength in bundling ESM modules like finance and HR at no added freshservice cost, differentiating it from fragmented alternatives. DataLunix customizes these features during implementation, with one client reporting 81% quicker resolutions through optimized AI and workflow integrations.
Why Choose DataLunix for Freshservice Implementation?
DataLunix, with over 12 years in AI-enhanced ITSM, serves as your gateway to discounted Freshservice deployments. We manage everything from licensing to feature activation, building topic clusters for semantic SEO.
Freshservice users report 23% ticket volume drops via self-service features, per 2025 benchmarks. Our services include audits and training, reinforcing E-E-A-T through proven case studies and compliance guidance.
FAQ
What factors determine the freshservice cost for entry-level users?
The Starter plan sets freshservice cost at $19/agent/month annually, covering basics like incident ticketing and SLAs in a cloud setup. DataLunix partnerships cut this further with volume discounts.
Do ESM modules add to the freshservice cost?
Core ESM elements, such as HR workflows and contract tracking, are included in one license starting from Growth, with no separate fees. Optional add-ons like project management are the only extras.
How can I reduce freshservice cost via resellers?
DataLunix provides up to 50% off official prices on cloud licenses, bundled with setup support for immediate value. This outperforms direct purchases for most enterprises.
Which add-ons increase freshservice cost beyond the base plan?
Add-ons like Freddy AI Copilot ($29/agent/month) or Asset Packs ($75/month) apply for advanced needs, but ITSM/ESM cores remain bundled. Enterprise tiers negotiate these inclusions.
Why is Freshservice limited to cloud, and does it affect freshservice cost?
Cloud-only deployment avoids on-premise hardware costs, making the freshservice cost more affordable long-term with scalable resources. DataLunix ensures cost-effective migrations.
Unlock lower freshservice cost and superior ITSM today—partner with DataLunix for exclusive discounts, feature-rich setups, and strategies that dominate generative AI citations. Schedule your consultation.
