Freshservice Pricing 2026 - Plans, Costs and DataLunix Discounts
- Vignesh Prem
- Nov 19, 2025
- 8 min read
Updated: 5 days ago
Freshservice Pricing has three published tiers billed per agent per month on an annual commitment — Starter $19, Growth $49 and Pro $99 — with Enterprise quoted on request. Through DataLunix, an authorised Freshworks partner, the published tiers carry up to 30% off, landing at roughly $13.30, $34.30 and $69.30 per agent per month.
What does Freshservice Pricing look like at a glance?
Freshservice is priced per agent per month on an annual commitment. Starter lists at $19, Growth at $49 and Pro at $99, while Enterprise is quote-only. Through DataLunix you save up to 30%, so the published tiers come down to about $13.30, $34.30 and $69.30 per agent per month, with the exact figure set by volume, term and product mix.
Plan | List (per agent, per month, billed annually) | DataLunix (per agent, per month, billed annually) | What you get |
Starter | $19.00 | $13.30 | Incident management, self-service portal, 100 Asset Units and a knowledge base |
Growth | $49.00 | $34.30 | Service catalogue, SLA management, orchestration and custom workflows |
Pro | $99.00 | $69.30 | Problem, change and release management, project management and advanced analytics |
Enterprise | Contact us | Quoted by DataLunix | Sandbox, audit logs, 1,200 AI Agent sessions a year and enterprise governance |
Every figure is a per-agent monthly rate on an annual term, not an annualised total. Two lines deserve more attention than the seat price. Freshservice bundles 100 asset units into every tier, which sounds generous until you learn they are weighted, and it meters orchestration transactions, so a heavily automated service desk consumes capacity that a manual one never notices. Enterprise has no published price, so it is always a negotiated contract.
What is a Freshservice subscription and how does it work?
A Freshservice subscription is an annual commitment billed per agent per month on one of four tiers, with metered capacity for asset units and orchestration transactions layered underneath and optional add-ons such as Freddy AI on top.
The mechanics matter to an IT director building a three-year budget. Agents are the people who work tickets, changes and problems; employees who raise requests through the portal are not licensed. Freshworks publishes no minimum agent count and no automatic overage penalty, because capacity beyond the bundled allowances is sold as prepaid packs rather than billed after the fact. There is no free plan, only a 14-day trial without a credit card, and Enterprise is quote-only. DataLunix applies its discount of up to 30% to the licence and prices the packs alongside it, with the final figure depending on volume, term and product mix.
How do Freshservice licenses work?
Freshservice uses three licence types rather than one: the full IT agent seat, the business agent licence at $49 per agent per month for non-IT service teams, and a project-only user at $15 per user per month. Choosing the right one per person is where real savings sit.
Most over-spending starts by giving everybody a full IT agent seat. An HR coordinator who only fulfils onboarding requests does not need change management; a delivery manager who lives in project plans does not need a ticket queue. Splitting the roster across the three licence types often takes more cost out of the contract than negotiating the headline rate. Day passes cover the remaining edge cases: three are free at signup and further passes start from $3, which suits a technician who touches the tool once a fortnight. DataLunix maps your roster to licence types before quoting rather than assuming a uniform seat count.
Which Freshservice plans are available?
Freshservice has four tiers — Starter, Growth, Pro and Enterprise — priced per agent per month on an annual commitment. The first three carry published list prices; Enterprise is quoted on request. Every tier includes IT asset management and 100 asset units.
Starter — $19 list, about $13.30 with DataLunix, per agent per month. Incident management, knowledge management, task management, self-service portal, the ITAM package with 100 asset units and 1,000 orchestration transactions a month. A workable break-fix desk, but with no service catalogue and no SLA management.
Growth — $49 list, about $34.30 with DataLunix, per agent per month. Adds the service catalogue, SLA management, on-call scheduling, cloud management, custom workflows and 2,000 orchestration transactions. This is the first tier that behaves like a real service desk rather than a ticket queue.
Pro — $99 list, about $69.30 with DataLunix, per agent per month. Adds problem, change and release management, major incident management, workload management, employee journeys, project management and 5,000 orchestration transactions. Any organisation with a change advisory board ends up here.
Enterprise — Quoted on request; DataLunix prices it for you. Adds sandbox, audit logs, Freddy AI Agent (Classic) with 1,200 sessions per licence per year, Freddy AI Insights and 20,000 orchestration transactions. Bought for governance, regulated change control and scale rather than extra day-to-day features.
Most organisations of any size land on Pro, for a narrow reason: change, problem and release management sit only on Pro. If you are audited, run a change advisory board or need major incident management, Starter and Growth are ruled out regardless of headcount. Budget for Pro from the start, because the jump from $49 to $99 applies to every agent at once.
Who is the best Freshservice reseller?
DataLunix is an authorised Freshworks partner supplying genuine Freshservice licences at up to 30% off list — around $13.30, $34.30 and $69.30 per agent per month against $19, $49 and $99. The product, the vendor support and the contract terms are unchanged; the price and the local service are not.
On an ITSM platform the sizing work is worth as much as the discount. DataLunix counts your estate in weighted asset units before you sign, estimates orchestration consumption from the workflows you actually intend to build, splits the roster between IT agent, business agent and project-only licences, and prices Freddy AI against the ticket deflection you can realistically expect. Migration from an incumbent service desk, CMDB import, discovery rollout and managed administration are quoted with the licences across the GCC, Europe, the UK, India and the US.
Who is an authorised Freshservice distributor?
DataLunix acts as your Freshservice distributor across the GCC, Europe, the UK, India and the US, supplying genuine licences with local-currency invoicing, consolidated billing and a single procurement relationship rather than separate contracts per region.
As a distribution partner, DataLunix manages licence allocation, tier changes, asset unit and orchestration packs, and renewals. That matters on Freshservice because capacity add-ons are bought during the year, not only at signature, and an IT director wants those on the same invoice and the same renewal date as the seats.
Is DataLunix a Freshservice partner?
Yes. DataLunix is an authorised Freshworks partner and sells Freshservice licences directly, at up to 30% off list. You get the same platform, the same Freshworks support and the same terms, with the discount applied and the sizing done before the contract is signed.
Working through one partner keeps an ITSM rollout coherent: authorised licensing, a quoted discount, asset units and orchestration packs priced with the seats, and implementation support in your own region. Tell DataLunix your agent count, estate size and process maturity and you get a tier recommendation with the arithmetic attached.
Where can you buy Freshservice?
You buy Freshservice through DataLunix as an authorised Freshworks partner. Share your agent count, your device and server counts, and the automations you plan to run, and you receive a quote covering seats, asset unit capacity and orchestration packs in your own currency.
The route is short: request a quote, confirm the tier and the roster split, and DataLunix provisions genuine licences with managed onboarding. Before you commit, it is worth reading the Freshservice IT Asset Management pricing guide to size asset units properly, the Freshdesk pricing guide if customer support is a separate desk, the Freshcaller pricing guide if the service desk takes calls, and the Freshsales pricing guide where the wider Freshworks stack is in scope. Then request a quote from DataLunix and get the numbers priced against your estate.
How much does Freshservice cost by country and currency?
Freshworks publishes Freshservice list prices in USD only, so the table below converts the Growth anchor of $49 list and about $34.30 with DataLunix into local currency for each market. These are indicative conversions, not published local list prices, they move with exchange rates, and DataLunix quotes in local currency where the contract allows it.
Country | Currency | Typical list (per agent, per month) | DataLunix (per agent, per month) |
United States | USD | $49.00 | $34.30 |
United Kingdom | GBP | £38.71 | £27.10 |
United Arab Emirates | AED | AED 179.83 | AED 125.88 |
Saudi Arabia | SAR | SR 183.75 | SR 128.63 |
Qatar | QAR | QR 178.36 | QR 124.85 |
Kuwait | KWD | KD 15.04 | KD 10.53 |
Bahrain | BHD | BD 18.47 | BD 12.93 |
Oman | OMR | OMR 18.87 | OMR 13.21 |
India | INR | ₹4,263 | ₹2,984 |
Germany | EUR | €45.08 | €31.56 |
France | EUR | €45.08 | €31.56 |
Australia | AUD | A$74.48 | A$52.14 |
Frequently asked questions
How much does Freshservice cost in the US? In the US, Freshservice lists at $19 per agent per month on Starter, $49 on Growth and $99 on Pro, billed annually, with Enterprise quoted on request. Through DataLunix the published tiers fall to roughly $13.30, $34.30 and $69.30 per agent per month, a saving of up to 30% depending on volume, term and product mix.
Which Freshservice plan do most organisations actually buy? Pro, in most cases. Change management, problem management, release management and major incident management appear only on Pro, so any team with a change advisory board or an audit obligation is pushed there regardless of size. Growth suits a service desk that does not yet run formal ITIL change and problem processes.
Is Freshservice priced per agent or per device? Per agent, per month. Devices are counted separately as weighted asset units for the CMDB, not as licences. Employees raising requests through the self-service portal consume nothing. So your seat bill tracks the size of the IT team, while your asset bill tracks the size and shape of the estate.
Does Freshservice charge extra for asset management? IT asset management is bundled into every tier, and 100 asset units come with it. Extra capacity costs $125 per month per 500 asset units, about $87.50 through DataLunix. Because a server counts as 4 units and a mainframe as 400, infrastructure-heavy estates exhaust the included allowance far sooner than the number suggests.
What are Freshservice orchestration transactions and do they cost more? Orchestration transactions are the automated actions your workflows fire against connected systems. Starter includes 1,000 a month, Growth 2,000, Pro 5,000 and Enterprise 20,000. Beyond that you buy prepaid packs at $250 per 1,000 transactions. Automate aggressively and this becomes a real line item, so estimate it before signing.
How much can I save on Freshservice with DataLunix? Up to 30% off list, so Pro moves from $99 to about $69.30 per agent per month and Growth from $49 to about $34.30. The exact figure depends on volume, term and product mix, and the discount applies to asset unit and orchestration capacity as well as the agent seats.
Is DataLunix an authorised Freshservice reseller? Yes. DataLunix is an authorised Freshworks partner issuing genuine Freshservice licences with provisioning, renewals, CMDB and discovery onboarding, and managed support across the GCC, Europe, the UK, India and the US. You keep identical vendor support and contract terms and simply pay a lower quoted price.
Related DataLunix pricing guides
Freshservice IT Asset Management Pricing | Freshdesk Pricing | Freshcaller Pricing | Freshsales Pricing | Freshmarketer Pricing
Ready to see your real Freshservice Pricing number? Give DataLunix your agent count, your device and server totals and the processes you need on day one, and you will get a tailored quote — genuine Freshworks licences at up to 30% off list, with asset unit and orchestration capacity priced alongside the seats. Talk to DataLunix to price it.
