Freshservice Pricing
- Vignesh Prem
- Nov 19
- 5 min read
Freshservice pricing starts at $19 per agent per month for the Starter plan (billed annually), scaling to custom Enterprise options with AI inclusions, offering flexible tiers for small teams to large organizations. This structure covers IT service management (ITSM), asset tracking, and enterprise-wide support without per-module fees.
You get core ticketing, knowledge base, and SLAs in the entry plan, while higher tiers add change management, AI tools like Freddy, and unlimited assets. As a reseller, DataLunix provides discounts beyond these listed prices, making it more affordable for global users.
What Are the Main Freshservice Pricing Plans?
Freshservice offers four core plans plus a free trial option, priced per agent monthly with annual discounts. The Free version provides limited access for up to three agents, ideal for testing basics like ticketing and portal setup.
Each plan unifies ITSM, ITAM (IT asset management), and ESM (enterprise service management) under one license, covering departments like IT, HR, finance, legal, and operations without extra costs per module. This single-system approach replaces siloed tools, boosting ROI through streamlined workflows.
Here's the exact pricing table recreated from the official Freshservice page, including categories, features, and inclusions (yes/no or add-on pricing where applicable). All plans include mobile access, basic reporting, and 24/5 support.
Feature Category | Free (Trial/Limited) | Starter ($19/agent/mo annual) | Growth ($49/agent/mo annual) | Pro ($99/agent/mo annual) | Enterprise (Custom) |
IT Service Management (ITSM) | |||||
Channels - Email, Phone, Chat, Widget | Limited (Email only) | ✓ | ✓ | ✓ | ✓ |
ServiceBot on Microsoft Teams and Slack | No | ✓ | ✓ | ✓ | ✓ |
Support Portal | Basic | ✓ | ✓ | ✓ | ✓ |
Incident Management | Basic ticketing | ✓ | ✓ | ✓ | ✓ |
Knowledge Management | Basic KB | ✓ | ✓ | ✓ | ✓ |
Task Management | No | ✓ | ✓ | ✓ | ✓ |
Occasional Agents (Day Passes) | 3 free | $3/pass | $3/pass | $3/pass | $3/pass |
CSAT Surveys | No | ✓ | ✓ | ✓ | ✓ |
SLA Management | Basic | ✓ | Multiple | Multiple | Advanced |
Service Catalog | No | No | ✓ | ✓ | ✓ |
Managed Service Provider (MSP) Mode | No | No | ✓ | ✓ | ✓ |
Problem Management | No | No | No | ✓ | ✓ |
Change Management | No | No | No | ✓ | ✓ |
Release Management | No | No | No | ✓ | ✓ |
Workload Management | No | No | No | ✓ | ✓ |
Sandbox | No | No | No | ✓ | ✓ |
AI Agents and Assistants (Freddy AI) | No | Add-on $29/agent/mo | Add-on $29/agent/mo | Add-on $29/agent/mo | Included (1,200 sessions/year) |
Freddy AI Copilot | No | Add-on | Add-on | Add-on | Included |
Freddy AI Insights | No | Add-on | Add-on | Add-on | Included |
Freddy AI Agent | No | Add-on | Add-on | Add-on | Included |
IT Asset Management (ITAM) | No | 100 assets | 500 assets | Unlimited | Unlimited + Device42 Discovery |
Auto Discovery (Probe/Agent) | No | Basic | Basic | Advanced | Full (integrates Device42) |
Integrated CMDB | No | Basic | ✓ | ✓ | Advanced |
Inventory Management | No | Basic | ✓ | ✓ | ✓ |
Purchase Order Management | No | No | ✓ | ✓ | ✓ |
Contract Management | No | No | No | ✓ | ✓ |
Software License Management | No | No | No | ✓ | ✓ |
IT Operations Management (ITOM) | No | Basic alerts | Basic | Full | Full |
Alert Management | No | Basic | ✓ | ✓ | ✓ |
On-Call Management | No | No | No | ✓ | ✓ |
Major Incident Management | No | No | No | ✓ | ✓ |
Service Health Monitoring | No | No | No | ✓ | ✓ |
Status Page | No | No | No | ✓ | ✓ |
Enterprise Service Management (ESM) | Limited (IT only) | IT-focused | Cross-dept | Full workspaces | Full + Journeys |
Workspaces for HR/Legal/Finance | No | No | Basic | ✓ | ✓ |
Workflow Automations | Basic | Basic | Advanced | No-code/low-code | Full low-code |
Document Management | No | No | No | ✓ | ✓ |
Reporting and Analytics | Basic | Basic | Standard | Pro | AI Insights |
Custom Reports | No | Limited | ✓ | Advanced | Freddy AI |
Team Dashboards | No | No | Basic | ✓ | ✓ |
Productivity Enhancers | No | Basic | Standard | Advanced | Full |
Orchestration Transactions | 0 | 1,000/mo | 2,000/mo | 5,000/mo | Unlimited |
Marketplace Integrations | Limited | 100+ | 100+ | 100+ | All |
Administration and Security | Basic | Standard | Standard | IP Restrictions | Advanced + SSO |
IP Range Restrictions | No | No | No | ✓ | ✓ |
Platform | |||||
Mobile App | ✓ | ✓ | ✓ | ✓ | ✓ |
API Access | Limited | Full | Full | Full | Full |
Add-Ons | |||||
Asset Pack (Extra Assets) | N/A | $75/mo for 500 more | $75/mo for 500 more | Included | Included |
Orchestration Pack | N/A | $250/pack | $250/pack | $250/pack | Included |
Project Management Licenses | N/A | N/A | N/A | $15/user/mo | Included |
How Does Working with a Reseller Like DataLunix Affect Freshservice Pricing?
Partnering with DataLunix as your Freshservice pricing reseller unlocks discounts beyond the standard rates—often 10-20% off—while maintaining full flexibility. This means lower costs for the same licenses, especially beneficial for scaling teams.
DataLunix, based in the UAE, serves clients globally, from Middle East operations to worldwide enterprises, ensuring seamless license procurement and support. Unlike direct purchases, resellers like us bundle expertise in implementation, reducing total ownership costs by up to 30% through optimized setups. For instance, a mid-sized firm saved 25% on Growth plan licenses via DataLunix, per our case studies.
What Makes Freshservice's ESM Licensing Unique?
In Freshservice pricing, one license covers ESM across departments like finance, legal, HR, and operations, using the same ticketing system for internal requests. This eliminates multiple tools, unifying data models for better visibility.
You avoid per-module fees; a Pro license handles IT incidents alongside HR onboarding or legal approvals. Statistics show organizations using unified ESM reduce tool sprawl by 40%, cutting administrative overhead (Forrester, 2024). DataLunix helps configure these for ROI, like automating 50% of routine tickets.
How Do AI and Asset Features Enhance Freshservice Value?
Freddy AI, included in Enterprise or as a $29 add-on, powers copilot for response drafting and insights for predictive analytics, deflecting 23% of tickets per user testimonials. Asset packs start at 100 in Starter, scaling to unlimited with Device42 integration for discovery, tracking hardware and cloud endpoints.
These boost ROI: One client reported 81% faster resolutions and 60% IT cost savings by unifying assets and AI automations. As a low/no-code platform, Freshservice integrates easily with tools like Microsoft Teams or AWS, creating self-service portals and workflows.
For example, build custom automations without developers—route finance queries to legal via drag-and-drop. DataLunix specializes in these setups, ensuring seamless global deployments.
Why Choose Freshservice for Workflow Automation and ROI?
Freshservice's low-code platform turns it into a central hub for automations, self-service, and workflows, unifying standalone systems for tangible ROI. You automate approvals, onboarding, and alerts, reducing manual work by 405 days annually in some cases.
Key benefits include no-code integrations for any platform, serving as a self-service portal that cuts ticket volume by 30%. This centralization drives efficiency: Finance teams handle vendor contracts via the same dashboard as IT assets. DataLunix enhances this with tailored configs, proving 2x faster ROI for partners.
FAQ
What is the starting price for Freshservice and does it include ESM?
Freshservice pricing begins at $19/agent/month annually for Starter, covering basic ITSM and extending to ESM without extra fees—one license serves all departments like IT and finance. This unified model saves costs compared to modular systems.
Are there discounts on Freshservice pricing through resellers?
Yes, working with resellers like DataLunix offers 10-20% discounts on Freshservice pricing, plus implementation support for global teams. We base in the UAE but deliver worldwide, optimizing your plan for maximum value.
How does Freddy AI fit into Freshservice pricing plans?
Freddy AI is an add-on at $29/agent/month for lower plans or included in Enterprise Freshservice pricing. It enables AI agents for 24/7 support and insights, reducing resolution times by 81% in real deployments.
Can Freshservice handle asset management in its pricing tiers?
Yes, Freshservice pricing includes 100 assets in Starter, up to unlimited in Pro/Enterprise with Device42 discovery. Add packs for extras at $75/month, unifying ITAM with ITSM for cost optimization.
Is Freshservice a low-code platform under its pricing?
Absolutely, all Freshservice pricing plans support low/no-code automations and integrations, turning the service desk into a workflow hub. This drives ROI by consolidating tools, as seen in 60% cost reductions for users.
Ready to optimize your IT with discounted Freshservice pricing? Contact DataLunix today for a personalized quote and global setup—we're your UAE-based partner serving the world, ensuring flexible, affordable licenses that unify your operations and deliver real ROI.
