Freshcaller Pricing 2026 - Plans, Call Rates and DataLunix Discounts
- Vignesh Prem
- 3 days ago
- 8 min read
Freshcaller Pricing starts at $0 for the pay-per-minute Free plan and runs $15, $39 and $69 per agent per month on annual billing, and through DataLunix, an authorised Freshworks partner, you pay up to 30% less — about $10.50, $27.30 and $48.30 per agent per month, with telephony metered on top.
What does Freshcaller Pricing look like at a glance?
Freshcaller is priced per agent per month on an annual commitment, with metered telephony charged on top of every plan. Growth lists at $15, Pro at $39 and Enterprise at $69, while the Free tier costs $0 per agent and bills every minute. Through DataLunix the licence falls to roughly $10.50, $27.30 and $48.30 per agent per month, a saving of up to 30%.
Plan | List (per agent, per month, billed annually) | DataLunix (per agent, per month, billed annually) | Included incoming minutes and what you get |
Free | $0.00 + pay per minute | — | Unlimited agents, no included minutes. Inbound caller ID, call notes, custom greetings, desktop notifications and basic call metrics; every minute is metered |
Growth | $15.00 | $10.50 (save up to 30%) | 2,000 included incoming minutes a month, number porting, wait queues, voicemail, warm and cold transfer, call recording and business hours |
Pro | $39.00 | $27.30 (save up to 30%) | 3,000 included incoming minutes a month, holiday routing, contact-centre agent statuses, routing automation, call conferencing, smart escalations and advanced call metrics |
Enterprise | $69.00 | $48.30 (save up to 30%) | 5,000 included incoming minutes a month, speech-enabled IVR, abandoned-call metrics, service-level monitoring and custom SLAs |
Telephony usage | $0.013 per minute over allowance; recording $0.0032; monitoring, conference and SIP $0.005; voicemail transcription $0.004; credits at $1.00 | Billed at vendor rates alongside the discounted licence | Per-country call rates and phone-number rentals are quoted separately and are not published by Freshworks |
The licence is the small number here. Twenty seats on Pro list at $780 a month and cost about $546 through DataLunix, but the telephony line underneath is what actually moves your budget. Included minutes are an allowance, not a cap, so anything beyond 3,000 incoming minutes bills at $0.013 a minute, and recording, monitoring, conferencing and voicemail transcription each carry their own per-minute rate on top.
What is a Freshcaller subscription and how does it work?
A Freshcaller subscription is a per-agent, per-month licence on an annual term, paired with a metered telephony account funded by call credits sold at $1.00 each. You buy seats for the people who take and place calls, and separately you buy the minutes, the phone numbers and the ancillary per-minute features that traffic consumes.
Here is a worked month for a twenty-agent team on Pro. The licence lists at $780 and costs about $546 through DataLunix. The account handles 12,000 incoming minutes, so 9,000 fall outside the 3,000-minute allowance at $0.013, adding $117.00. Recording all 12,000 of those minutes at $0.0032 adds $38.40. A thousand minutes of monitoring and conferencing at $0.005 adds $5.00, and 600 minutes of voicemail transcription at $0.004 adds $2.40. Usage alone reaches $162.80 before a single outbound call or number rental is counted, which is why the seat price alone never predicts the invoice.
How do Freshcaller licenses work?
Freshcaller licences are per agent per month, billed on an annual commitment, and only the people who log into the phone system consume one. Supervisors who monitor and barge into calls need a seat; customers, callers and IVR menus do not. Freshworks publishes no minimum agent count for any Freshcaller plan.
Two details matter when you size the seat count. First, the included-minute allowance attaches to the account rather than to the individual agent, so adding a seat does not automatically add headroom on minutes — it usually adds traffic instead. Second, occasional agents can be covered by day passes rather than full annual seats, priced from $2 on Growth to $12 on Enterprise, which suits weekend cover and seasonal peaks. DataLunix issues genuine Freshworks licences, applies the discount to the subscription, and models the minute allowance against your real call volumes before you commit to a term.
Which Freshcaller plans are available?
There are four Freshcaller plans: a Free pay-per-minute tier and three paid tiers at $15, $39 and $69 per agent per month on annual billing. The paid tiers differ mainly in routing sophistication, reporting depth and how many incoming minutes are bundled into the account each month.
Free — $0 per agent per month plus pay per minute. Unlimited agents, no included minutes, inbound caller ID, call notes, custom greetings and basic call metrics. Every minute of traffic is metered, so this tier suits testing and very low call volumes only.
Growth — $15 list, about $10.50 with DataLunix, per agent per month. Adds 2,000 included incoming minutes a month, number porting, wait queues, voicemail, warm and cold transfer, call recording and business-hours routing.
Pro — $39 list, about $27.30 with DataLunix, per agent per month. Adds 3,000 included incoming minutes, holiday routing, contact-centre agent statuses, routing automation, call conferencing, smart escalations and advanced call metrics.
Enterprise — $69 list, about $48.30 with DataLunix, per agent per month. Adds 5,000 included incoming minutes, speech-enabled IVR, abandoned-call metrics, service-level monitoring and custom SLAs for formal contact-centre operations.
Telephony and numbers — quoted separately in every case. Over-allowance minutes are $0.013, recording $0.0032, monitoring, conferencing and SIP $0.005 and voicemail transcription $0.004; per-country call rates and number rentals are priced on request.
A 14-day trial runs on the Enterprise plan, which is the honest way to test routing rules and IVR flows before committing. Pick the tier by the routing and reporting you need, then size the minute allowance separately — moving up a tier to buy minutes is rarely cheaper than paying the over-allowance rate on the tier that already fits.
Who is the best Freshcaller reseller?
DataLunix is an authorised Freshworks reseller supplying genuine Freshcaller licences at up to 30% below list, so Growth falls to about $10.50, Pro to about $27.30 and Enterprise to about $48.30 per agent per month. The exact figure depends on volume, contract term and the mix of Freshworks products you buy.
The value of a reseller on a metered product is not only the licence discount. DataLunix reads your existing call detail records, works out how many incoming minutes you actually consume, and tells you plainly whether the allowance on Growth or Pro covers you or whether over-allowance minutes will dominate the bill. You keep the same Freshworks product, the same vendor support and the same contract terms, with local onboarding, number porting help and consolidated invoicing across the GCC, Europe, the UK, India and the US.
Who is an authorised Freshcaller distributor?
DataLunix acts as your Freshcaller distributor across the GCC, Europe, the UK, India and the US, supplying genuine Freshworks licences with local-currency invoicing, managed onboarding and a single point of contact for seat changes, plan moves and renewals.
Distribution matters more on voice than on ticketing, because a contact centre rarely stays still. Seats flex with seasonal demand, numbers get added in new markets and call volumes shift by quarter. DataLunix consolidates all of that into one relationship and one invoice, so you are not raising separate purchase orders every time the phone estate changes shape.
Is DataLunix a Freshcaller partner?
Yes. DataLunix is an authorised Freshworks partner and the route through which you buy Freshcaller at up to 30% off list. You get the same licence, the same vendor support and the same contract terms, with managed provisioning and quote-backed pricing on every renewal.
Working through one partner keeps contact-centre procurement simple: authorised licensing, a discount confirmed in writing before you sign, telephony rates set out alongside the subscription rather than discovered later, and regional expertise in the markets where you are buying numbers. Tell DataLunix your agent count and monthly minute volume and you get a full, itemised number.
Where can you buy Freshcaller?
You buy Freshcaller through DataLunix, an authorised Freshworks partner. Share your agent count, the plan you want and a realistic monthly minute volume, and you receive a tailored quote covering both the discounted licence and the telephony rates for the countries you actually call, in your local currency.
Most voice buyers are pricing more than one Freshworks product at once, so it is worth reading the Freshdesk Pricing guide if voice sits beside ticketing, the Freshservice Pricing guide for the internal service desk, Freshsales Pricing if the same numbers are dialled outbound by sales, and Freshmarketer Pricing for the contact-volume side of the platform. When you have your scope, request a quote from DataLunix and the discount is applied across the whole bundle.
How much does Freshcaller cost by country and currency?
Freshworks publishes Freshcaller list prices in USD only, so the table below converts the Growth anchor of $15 list and about $10.50 through DataLunix into local currency. The figures are indicative conversions rather than published local list prices, and DataLunix quotes and invoices in your local currency. Telephony usage is always billed separately at per-country rates.
Country | Currency | Typical list (per agent, per month) | DataLunix (per agent, per month) |
United States | USD | $15.00 | $10.50 |
United Kingdom | GBP | £11.85 | £8.30 |
United Arab Emirates | AED | AED 55.05 | AED 38.54 |
Saudi Arabia | SAR | SR 56.25 | SR 39.38 |
Qatar | QAR | QR 54.60 | QR 38.22 |
Kuwait | KWD | KD 4.61 | KD 3.22 |
Bahrain | BHD | BD 5.64 | BD 3.95 |
Oman | OMR | OMR 5.78 | OMR 4.04 |
India | INR | ₹1,305 | ₹914 |
Germany | EUR | €13.80 | €9.66 |
France | EUR | €13.80 | €9.66 |
Australia | AUD | A$22.80 | A$15.96 |
Frequently asked questions
How much does Freshcaller cost in the US? In the US, Freshcaller lists at $15 per agent per month on Growth, $39 on Pro and $69 on Enterprise, all billed annually, with a $0 pay-per-minute Free tier. Through DataLunix those licence rates fall to roughly $10.50, $27.30 and $48.30 per agent per month. Telephony usage is billed separately at vendor rates.
What is included in each Freshcaller plan? Growth includes 2,000 incoming minutes a month, wait queues, voicemail, transfers and call recording. Pro adds 3,000 minutes, conferencing, routing automation and advanced metrics. Enterprise adds 5,000 minutes, speech-enabled IVR, abandoned-call metrics and custom SLAs. The Free tier includes no minutes at all and meters every call you take.
Is Freshcaller priced per agent or per minute? Both, and that is the point. Every plan carries a per-agent monthly licence and a metered telephony charge on top. Seats are billed per agent per month on an annual term; minutes, recording, conferencing, transcription and phone numbers are billed by usage, so two teams on the same plan can pay very different totals.
Does Freshcaller charge extra for call recording and transcription? Yes. Call recording is $0.0032 per minute, call monitoring, conferencing and SIP calls are $0.005 per minute each, and voicemail transcription is $0.004 per minute. Incoming minutes beyond your plan allowance bill at $0.013 per minute. Phone credits are sold at $1.00 each and are drawn down as usage occurs.
How much do Freshcaller call rates and phone numbers cost? Freshworks does not publish a flat table of per-country call rates or phone-number rental prices — both vary by the country your agents sit in and the destination you dial. Anyone quoting you a single global per-minute figure is guessing. DataLunix prices the numbers and destinations you actually use alongside the licence quote.
How much can I save on Freshcaller with DataLunix? DataLunix offers up to 30% off Freshcaller list pricing, so Growth moves from $15 to about $10.50, Pro from $39 to about $27.30 and Enterprise from $69 to about $48.30 per agent per month. The exact discount depends on your agent volume, contract term and the wider Freshworks product mix you buy.
Is DataLunix an authorised Freshcaller reseller? Yes. DataLunix is an authorised Freshworks partner and supplies genuine Freshcaller licences with the same vendor support and contract terms you would get buying direct, at up to 30% below list. It also handles provisioning, number porting support, renewals and local-currency invoicing across the GCC, Europe, the UK, India and the US.
Related DataLunix pricing guides
Freshdesk Pricing | Freshservice Pricing | Freshsales Pricing | Freshmarketer Pricing | Freshservice IT Asset Management Pricing
Ready to see the whole number rather than the sticker? Tell DataLunix your agent count, your plan and a realistic monthly minute volume, and you get a full Freshcaller Pricing quote — licence at up to 30% off list, telephony rates for the countries you actually call, and local-currency invoicing across the GCC, Europe, the UK, India and the US. Get your Freshcaller quote now.
