Freshservice IT Asset Management Pricing - Asset Units Explained
- Vignesh Prem
- Dec 30, 2025
- 8 min read
Updated: 5 days ago
Freshservice IT Asset Management Pricing is not a separate product line. ITAM is bundled into every Freshservice tier with 100 asset units included, and what you actually buy beyond that is capacity: $125 per month per 500 asset units at list, or about $87.50 per month per 500 through DataLunix, an authorised Freshworks partner.
What does Freshservice IT Asset Management Pricing look like at a glance?
There is no ITAM licence to buy. Asset management ships inside every Freshservice tier along with 100 asset units, and additional capacity is sold in packs of 500 at $125 per month list, roughly $87.50 per month through DataLunix. The table below compares capacity packs and tiers, because those are the two dials that move your bill.
Line item | List | DataLunix | What you get |
Freshservice Starter | $19.00 per agent, per month | $13.30 per agent, per month | ITAM bundled in, with 100 Asset Units included |
Freshservice Growth | $49.00 per agent, per month | $34.30 per agent, per month | Contracts, software licence management and orchestration |
Freshservice Pro | $99.00 per agent, per month | $69.30 per agent, per month | Full CMDB relationship mapping and advanced asset analytics |
Extra 500 Asset Units | $125.00 per month | $87.50 per month | Additional metered capacity once the included 100 AUs run out |
Two dials, then, and they are independent. Your tier decides which asset capabilities you get — contract management and licence reconciliation only appear at Pro — while asset units decide how much of the estate the CMDB will hold. An asset manager can be on the right tier and still be caught out by capacity, because asset units are weighted rather than counted per device.
What is a Freshservice IT Asset Management subscription and how does it work?
A Freshservice IT Asset Management subscription is your existing Freshservice agent seats plus however many 500-unit asset packs your estate consumes, all on the same annual term. There is no standalone ITAM SKU and no per-device licence to reconcile.
The consumption model is where the detail sits. Freshworks measures your CMDB in asset units, a weighted figure reflecting how much the platform is doing rather than how many boxes you own. A desktop, laptop or mobile counts as 1 unit. A server, virtual machine or network device counts as 4. A mainframe or mid-range system counts as 400. A discovered SaaS user counts as 1, a container 0.5, every 5 TB of discovered storage 0.2, and an archived or non-IP asset 0.04. Capacity is prepaid in packs rather than billed as automatic overage, so nothing surprises you mid-month — but a forecast assuming one unit per device will be badly wrong.
How do Freshservice IT Asset Management licenses work?
Agent licences and asset capacity are billed separately and scale independently. Adding technicians does not buy you more asset units, and buying asset units does not add technicians. Work the two numbers out before you sign, not after discovery has run.
Take a worked example. An organisation with 200 desktops and laptops plus 40 servers consumes 200 units for the endpoints and 160 for the servers: 360 asset units. Subtract the bundled 100 and 260 remain, so one 500-unit pack covers it at $125 per month, $1,500 a year at list, or about $87.50 per month and $1,050 a year through DataLunix. That estate is only 240 physical devices, yet weighted consumption is half as large again — and the 40 servers alone eat more than the entire bundled allowance.
Which Freshservice IT Asset Management plans are available?
The asset management capability tiers with the Freshservice plan you buy, and capacity is bought separately in 500-unit packs. There is no plan called ITAM; there are asset capabilities inside four Freshservice tiers, and there are asset unit packs.
Starter and Growth asset management — $19 and $49 list per agent per month, about $13.30 and $34.30 with DataLunix. Both carry the same package: agent and agentless discovery, hardware asset management, lifecycle management from procurement to disposal, CMDB and asset automation.
Pro asset management — $99 list, about $69.30 with DataLunix, per agent per month. Adds contract management, software asset management, SaaS management and discovery, and licence reconciliation. If your job includes true-ups, renewal dates and unused subscriptions, this is the tier that does the work.
Enterprise asset management — Quoted on request; DataLunix prices it. Adds service discovery, dependency mapping and business service mapping, so the CMDB shows which services break when a host fails rather than simply listing hardware.
Asset unit packs — $125 per month per 500 asset units at list, about $87.50 through DataLunix. Bought in whole packs on the same annual term as the seats, on any tier, and stacked as the estate grows.
Bundled allowance — 100 asset units on every tier, included. Roughly 100 endpoints, about 25 servers, or a quarter of one mainframe. Useful for a pilot; rarely enough for a production estate.
Now a larger example. Take 1,200 laptops, 150 servers and virtual machines, 80 network devices and 400 discovered SaaS users: that is 1,200 plus 600 plus 320 plus 400, or 2,520 asset units. Less the bundled 100, you need 2,420, which rounds up to five packs and 2,500 units of headroom. That is $625 per month or $7,500 a year at list, and about $437.50 per month or $5,250 a year through DataLunix — a line most ITAM business cases omit entirely.
Who is the best Freshservice IT Asset Management reseller?
DataLunix is an authorised Freshworks partner supplying genuine Freshservice licences and asset unit capacity at up to 30% off list — packs at about $87.50 per month per 500 units against $125, and Pro seats at about $69.30 against $99.
For an asset manager the discount is the second most useful thing a partner brings. The first is a defensible forecast. DataLunix walks the estate with you before contract — endpoints, servers and virtual machines, network hardware, storage, containers, discovered SaaS users, archived kit and any mainframe systems — then applies the weightings and produces a pack count with headroom for the refresh cycle. That is what stops a CMDB filling up two months after go-live.
Who is an authorised Freshservice IT Asset Management distributor?
DataLunix acts as your Freshservice IT Asset Management distributor across the GCC, Europe, the UK, India and the US, supplying genuine licences and capacity packs with local-currency invoicing and one consolidated procurement relationship.
That matters more here than on a pure seat-based product. Asset capacity is bought during the term as estates grow, so packs added in March should sit on the same invoice and the same renewal date as seats bought in January. DataLunix manages pack additions, tier changes and renewals as one contract.
Is DataLunix a Freshservice IT Asset Management partner?
Yes. DataLunix is an authorised Freshworks partner and supplies Freshservice, including its asset management capability and asset unit packs, at up to 30% off list. Same platform, same vendor support, same terms — with the sizing done before you commit.
Working with one partner keeps an asset programme honest: authorised licensing, a quoted discount, a documented asset unit forecast, and discovery rollout and CMDB import support in your own region. Send DataLunix your device inventory and you get back a pack count and a price rather than a range.
Where can you buy Freshservice IT Asset Management?
You buy it through DataLunix as part of a Freshservice subscription. Send your endpoint, server, network, storage and SaaS counts, and you receive a quote covering the tier, the agent seats and the asset unit packs your estate will genuinely consume.
The sequence is simple: share the inventory, agree the pack count with headroom, and DataLunix provisions licences with discovery and CMDB onboarding. It pays to read the Freshservice pricing guide alongside this one to settle the tier, the Freshdesk pricing guide if customer support runs on a separate desk, the Freshcaller pricing guide where telephony is in scope, and the Freshsales pricing guide if the wider Freshworks stack is being consolidated. Then request a quote from DataLunix and get your estate priced properly.
How much does Freshservice IT Asset Management cost by country and currency?
Freshworks publishes prices in USD only. The table converts the Pro seat anchor of $99 list and about $69.30 with DataLunix into local currency, since Pro is the tier that carries contract and software asset management. Asset unit packs convert on the same basis from $125 and about $87.50 per 500 units. Figures are indicative conversions; DataLunix quotes in local currency where the contract allows.
Country | Currency | Typical list (per agent, per month) | DataLunix (per agent, per month) |
United States | USD | $99.00 | $69.30 |
United Kingdom | GBP | £78.21 | £54.75 |
United Arab Emirates | AED | AED 363.33 | AED 254.33 |
Saudi Arabia | SAR | SR 371.25 | SR 259.88 |
Qatar | QAR | QR 360.36 | QR 252.25 |
Kuwait | KWD | KD 30.39 | KD 21.28 |
Bahrain | BHD | BD 37.32 | BD 26.13 |
Oman | OMR | OMR 38.12 | OMR 26.68 |
India | INR | ₹8,613 | ₹6,029 |
Germany | EUR | €91.08 | €63.76 |
France | EUR | €91.08 | €63.76 |
Australia | AUD | A$150.48 | A$105.34 |
Frequently asked questions
How much does Freshservice IT Asset Management cost in the US? There is no separate US price, because ITAM is included in every Freshservice tier along with 100 asset units. What you pay for is extra capacity at $125 per month per 500 asset units, about $87.50 through DataLunix, on top of agent seats at $19, $49 or $99 per agent per month.
Is Freshservice IT Asset Management sold as a separate product? No. Discovery, hardware asset management, asset lifecycle and the CMDB are part of Freshservice itself on all four tiers. Contract management, software asset management and licence reconciliation arrive at Pro, and dependency and business service mapping at Enterprise. You never buy an ITAM SKU, only capacity and the right tier.
What is an asset unit in Freshservice IT Asset Management? An asset unit is a weighted measure of CMDB consumption, not a device count. A desktop, laptop or mobile counts as 1 unit, a server, virtual machine or network device as 4, and a mainframe or mid-range system as 400. Containers count 0.5, discovered storage 0.2 per 5 TB, and archived assets 0.04.
How many devices do the 100 included asset units cover? Roughly 100 laptops, or about 25 servers, or a mixture in between. A single mainframe consumes 400 units on its own, four times the entire bundled allowance. That gap between device count and weighted consumption is the most common reason asset managers underestimate Freshservice IT Asset Management costs.
How does Freshservice IT Asset Management volume pricing work? Capacity is prepaid in whole packs of 500 asset units at $125 per month each, stacked as the estate grows, with no automatic overage billing. Forecast weighted consumption first, then add headroom for the refresh cycle. DataLunix negotiates the pack and seat pricing together, so larger estates land materially below list.
How much can I save on Freshservice IT Asset Management with DataLunix? Up to 30% off list. A 500-unit pack falls from $125 to about $87.50 per month, and five packs from $625 to about $437.50, saving roughly $2,250 a year on capacity alone. The exact figure depends on volume, term and product mix, and the same discount applies to agent seats.
Is DataLunix an authorised Freshservice IT Asset Management reseller? Yes. DataLunix is an authorised Freshworks partner supplying genuine Freshservice licences and asset unit capacity, with asset unit forecasting, discovery rollout, CMDB import, renewals and managed support across the GCC, Europe, the UK, India and the US. Vendor support and contract terms are identical to buying direct.
Related DataLunix pricing guides
Want a defensible number for Freshservice IT Asset Management Pricing? Send DataLunix your endpoint, server, network and SaaS counts and you will get a weighted asset unit forecast, a pack count with headroom, and genuine Freshworks licences at up to 30% off list, delivered across the GCC, Europe, the UK, India and the US. Talk to DataLunix to size it.
