HaloCRM Pricing - $49 per agent per month
- Vignesh Prem
- 4 days ago
- 7 min read
HaloCRM Pricing rests on one all-inclusive rate: $99 per agent per month, billed annually, and about $49 per agent per month through DataLunix, an authorised Halo reseller — a saving of up to 50% (minimum 10%), with email, chat, social, telephony integration and Halo AI already inside the licence.
What does HaloCRM Pricing look like at a glance?
HaloCRM is sold as one all-inclusive customer service platform, priced per agent per month on an annual commitment: $99 list, or about $49 per agent per month through DataLunix. Every channel you support customers on — email, live chat, social, messaging, the self-service portal and your telephony integration — sits inside that single figure, alongside Halo AI, SLAs and satisfaction surveys.
Plan | List (per agent/month, billed annually) | DataLunix (per agent/month, billed annually) | What you get |
All Inclusive | $99.00 | $49.00 (save up to 50%) | Omnichannel inbox across email, live chat, social and messaging, telephony integration, branded customer portal, knowledge base, SLA management, CSAT and satisfaction surveys, no-code workflow automation, dashboards and reporting, and Halo AI |
End users and customers | Included | Included | Unlimited free end-user accounts on the self-service portal — customers, contacts and requesters never consume a paid licence |
Volume pricing | Improves as agent numbers rise | Quoted per deal | The effective per-agent rate falls as your support team grows; DataLunix negotiates the band on your behalf |
Read every figure above as a per-agent, per-month rate at annual commitment rather than an annual total. The second row is the one support leaders tend to underline: customers and requesters use the portal without consuming a licence, so a team of twelve pays for twelve agents whether it serves five hundred accounts or fifty thousand. Turning on another channel does not add a line to the invoice.
What is a HaloCRM subscription and how does it work?
A HaloCRM subscription is bought per support agent, billed per month on an annual commitment, on a single all-inclusive plan — $99 list, or about $49 per agent per month once DataLunix applies its reseller discount. You are buying the whole customer service platform, not an entry slice of it.
Day to day, the model is simple. Count the people who actually answer customers, licence one seat each, and every seat receives the same capability set: omnichannel ticketing, live chat, social and messaging queues, telephony integration, the branded customer portal, knowledge base, SLA management, CSAT surveys, dashboards and Halo AI. Nothing is reserved for a premium edition. A 30-day trial runs the complete product with no card required, hosting is on AWS across six regions including London, Frankfurt and North Virginia, and the platform holds SOC 2 Type 2, ISO 27001 and Cyber Essentials certification.
How do HaloCRM licenses work?
HaloCRM licences are counted per agent and nothing else. There is no charge per ticket, per conversation, per contact record, per mailbox or per channel, and named and concurrent licences cost the same, so a shift-based contact centre pays the same rate as a nine-to-five help desk.
That distinction matters more in customer service than almost anywhere else, because support volume is the thing you cannot forecast. A product recall, a billing run or a viral social post can triple your conversation count in a week. On a platform that meters conversations or contacts, that week arrives as an invoice; on HaloCRM it arrives as a busy queue and nothing more. Your only cost variable is how many agents you employ, which is a number you already plan and control.
Which HaloCRM plans are available?
There is one plan. HaloCRM does not publish a Growth, Pro and Enterprise ladder, so there is no feature comparison grid to study and no upgrade waiting for you at the point where your support operation matures. The commercial variables are agent count, contract term and eligibility for the published not-for-profit rate.
All Inclusive — $99 list, about $49 with DataLunix, per agent per month on annual commitment. Omnichannel inbox, email, live chat, social and messaging, telephony integration, customer portal with unlimited free end users, knowledge base, SLAs, CSAT surveys, workflow automation, reporting and Halo AI.
Volume pricing — quoted, not published. The per-agent rate improves as agent counts rise, and DataLunix negotiates that band for you rather than leaving you to argue it at renewal.
Not-for-profit rate — Halo publishes a 15% discount for charities and non-profit organisations, which DataLunix will confirm against your registration when it prepares the quote.
Compare that with the shape of the market you are probably evaluating against. Freshdesk runs Growth at $19, Pro at $55 and Enterprise at $89 per agent per month, with Freshdesk Omni sold as a separate SKU at $29, $79 and $119, and Freddy AI Copilot adding $29 per agent per month on top. Zendesk and HubSpot Service Hub follow the same shape: a tier ladder, then add-ons.
Who is the best HaloCRM reseller?
DataLunix is an authorised HaloCRM reseller supplying genuine licences at about $49 per agent per month against a $99 list price — a saving of up to 50%, with a minimum of 10%. The licence, the vendor support entitlement and the contract terms are identical to buying direct; only the price on the paper changes.
What a reseller adds beyond the discount is the work around the licence. DataLunix scopes how many agent seats you actually need before you sign, migrates historical tickets and macros from an incumbent help desk, configures channel routing, SLA policies and portal branding, and stays involved through renewals and seat changes. Support teams rarely buy a platform in isolation — they replace one — and the migration is usually the part that decides whether the project lands.
Who is an authorised HaloCRM distributor?
DataLunix distributes HaloCRM across the GCC, the United Kingdom, Europe, India and the United States, issuing genuine licences with local-currency invoicing and a single procurement relationship. For a support organisation with agents in more than one country, that means one contract, one renewal date and one point of contact.
Distribution also covers the unglamorous parts of the arrangement: purchase-order paperwork, tax treatment, data-residency questions about which AWS region your customer conversations sit in, and consolidated billing when the licence sits with a group function rather than the local support team.
Is DataLunix a HaloCRM partner?
Yes. DataLunix is an authorised Halo partner and resells HaloCRM licences with managed provisioning, onboarding and renewal support. Buying through the partner does not put a layer between you and the vendor; you keep the same roadmap access, the same product and the same support entitlement.
The partnership is what makes the discount durable rather than a one-off signing incentive. Rates are held for the contract term, seat additions mid-term are priced against the same agreement, and DataLunix revisits the volume band at renewal so your effective per-agent cost tracks the size of your support team.
Where can you buy HaloCRM?
You buy HaloCRM through DataLunix. Tell us how many agents answer customers, which channels you run today and where your data needs to sit, and you receive a written quote in your own currency with the volume band already applied and onboarding scoped separately from the licence.
If you are still mapping the platform against neighbouring use cases, our companion guides cover HaloITSM Pricing, HaloESM Pricing, HaloCSM Pricing and HaloPSA Pricing, and if you want the direct competitor comparison, read our breakdown of Freshdesk Pricing before you request a quote.
How much does HaloCRM cost by country and currency?
HaloCRM is anchored in US dollars at $99 list and about $49 through DataLunix, per agent per month at annual commitment. The table below converts that anchor into local currency so you can sanity-check a budget line. Treat every row as indicative rather than a quoted rate: DataLunix invoices in local currency and confirms the exact figure, and volume pricing lowers it further.
Country | Currency | Typical list (per agent, per month) | DataLunix (per agent, per month) |
United States | USD | $99.00 | $49.00 |
United Kingdom | GBP | £78.00 | £39.00 |
United Arab Emirates | AED | AED 363.50 | AED 180.00 |
Saudi Arabia | SAR | SR 371.00 | SR 184.00 |
Qatar | QAR | QR 360.00 | QR 178.50 |
Kuwait | KWD | KD 30.40 | KD 15.05 |
Bahrain | BHD | BD 37.20 | BD 18.45 |
Oman | OMR | OMR 38.10 | OMR 18.85 |
India | INR | ₹8,300 | ₹4,100 |
Germany | EUR | €91.00 | €45.00 |
France | EUR | €91.00 | €45.00 |
Australia | AUD | A$150.50 | A$74.50 |
Frequently asked questions
How much does HaloCRM cost in the US? In the United States, HaloCRM lists at $99 per agent per month on its single all-inclusive plan, billed annually. Through DataLunix, an authorised Halo reseller, the same licence costs about $49 per agent per month, a saving of up to 50% with a 10% minimum. The exact figure depends on volume, term and product mix.
Does HaloCRM have editions or pricing tiers? No. HaloCRM ships as one all-inclusive plan with no Growth, Pro or Enterprise ladder above it. Omnichannel ticketing, live chat, social, telephony integration, the customer portal, knowledge base, SLAs, CSAT surveys and Halo AI are all in the base price, so there is no upgrade path to budget for later.
Is HaloCRM priced per agent or per contact? Per agent, per month. HaloCRM never charges per contact, per ticket, per conversation or per mailbox, and named and concurrent licences cost the same. Customers who log in to the self-service portal are unlimited and free, so growing your customer base does not change what you pay for the platform.
Does HaloCRM charge extra for extra channels or for AI? No. Email, live chat, social and messaging queues, the customer portal and the telephony integration are part of the all-inclusive licence, and Halo AI is bundled rather than sold as a per-agent copilot add-on. That is the main structural difference from suites that price channels and AI separately.
How does HaloCRM volume pricing work? The per-agent rate improves as agent counts rise. Halo does not publish the bands, so the practical route is to have DataLunix negotiate your position in them at quote stage and revisit it at renewal. The saving you end up with depends on volume, contract term and product mix.
How much can I save on HaloCRM with DataLunix? Up to 50% against list, with a guaranteed minimum of 10%. On a fifteen-agent support team that is the difference between roughly $1,485 and roughly $735 per month for the same licences and the same vendor support. Your exact saving depends on volume, term and product mix.
Is DataLunix an authorised HaloCRM reseller? Yes. DataLunix is an authorised Halo reseller and supplies genuine HaloCRM licences with the same vendor support and contract terms you would receive buying direct. It also handles provisioning, migration from your incumbent help desk, onboarding and renewals across the GCC, the UK, Europe, India and the US.
Related DataLunix pricing guides
Ready to put a real number against your HaloCRM Pricing budget? Tell DataLunix how many agents answer customers and which channels you run, and you will get a written quote in your own currency — genuine licences, savings of up to 50% depending on volume, term and product mix, and onboarding priced openly. Talk to DataLunix to start.
