HaloITSM Pricing - $49 per agent per month
Updated: Aug 20
HaloITSM Pricing is a single all-inclusive rate of $99 per agent per month on an annual commitment, with unlimited end users included at no cost. Through DataLunix, an authorised HaloITSM reseller, the same licence is about $49 per agent per month — a saving of up to 50%, with a guaranteed minimum of 10%.
What does HaloITSM Pricing look like at a glance?
HaloITSM has one plan and one price: $99 per agent per month at list, billed annually, or about $49 per agent per month through DataLunix. Incident, problem, change and release management, the CMDB, asset management, SLA tracking and the self-service portal all sit inside that rate. Only service desk analysts are licensed; the employees who raise tickets are free and unlimited.
Plan | List (per agent/month, billed annually) | DataLunix (per agent/month, billed annually) | What you get |
All Inclusive | $99.00 | $49.00 (save up to 50%) | ITIL-aligned incident, problem, change and release management, CMDB and IT asset management, SLA and OLA tracking, self-service portal and knowledge base, dashboards and reporting, no-code workflow automation, Halo AI and the integration library |
End users | No charge | No charge | Unlimited employees can log incidents, track requests, approve changes and search the knowledge base without consuming a licence of any kind |
Volume pricing | Improves as analyst numbers rise | Quoted per deal | Halo publishes no discount bands. DataLunix negotiates the tier that applies to your analyst count and reviews it again at each renewal |
Not-for-profit | 15% off list (vendor published) | Confirmed at quote | Registered charities and non-profits qualify for the vendor's published discount, which DataLunix validates during quoting |
Free trial | $0 for 30 days | $0 for 30 days | Full functionality with no card required, enough time to import a CMDB extract and run a change advisory board cycle |
Every figure here is a per-agent, per-month rate on an annual term, not an annualised total. The row that usually decides an internal IT business case is the second one: a 4,000-employee organisation running a twelve-analyst desk licenses twelve seats, so list is about $14,256 a year and the DataLunix equivalent is roughly $7,056, before any volume band is negotiated.
What is a HaloITSM subscription and how does it work?
A HaloITSM subscription is an annual commitment charged per agent per month on one all-inclusive plan — $99 at list, about $49 through DataLunix. Halo sells ITSM, PSA, CRM, ESM and CSM as solution areas of the same product at the same price, which is why there is no Enterprise edition to graduate into later.
Day to day, that means the service desk decides who genuinely needs to work inside the tool — analysts, change managers, problem owners, asset administrators — and licenses only those people. Everyone else in the organisation uses the portal at no cost: raising incidents, tracking requests, approving changes and reading knowledge articles. The subscription contains the ITIL practice set rather than metering it, so switching on problem management or a CAB workflow in month six is a configuration exercise instead of a purchase order. You commit annually for the best rate, the per-agent price improves as analyst numbers rise, and DataLunix layers its discount of up to 50% on top of that.
How do HaloITSM licenses work?
HaloITSM licences are per agent, billed monthly against an annual term, with a single licence type. Named and concurrent licences cost the same, so a desk running shifts is not penalised for it. Nothing else is metered: no per-ticket charge, no per-endpoint charge and no fee tied to the number of configuration items in your CMDB.
This is where HaloITSM diverges most sharply from the platforms it gets compared with. Suites that meter assets, or that reserve change and release management for an upper edition, make the bill move with the size of the estate rather than the size of the team. Freshservice, for example, includes 100 weighted asset units on every tier and lists additional capacity at $125 per month for each 500 units, where a single server counts as four. Halo holds cost against analyst headcount, the one number an IT manager can forecast reliably.
Which HaloITSM plans are available?
HaloITSM has one plan, All Inclusive, at $99 per agent per month list on an annual commitment, or about $49 per agent per month through DataLunix. There is no Standard, Professional or Enterprise ladder, and no ITIL practice waiting behind a paywall. Analyst count, contract term and not-for-profit status are the only inputs that move the price.
All Inclusive — $99 list, about $49 with DataLunix, per agent per month on an annual term. Incident, problem, change and release management, CMDB and asset management, SLA and OLA tracking, self-service portal, knowledge base, dashboards, no-code automation, Halo AI and the integration library.
Unlimited end users — included at no charge. Every employee can log and track tickets, approve changes and use the knowledge base without a licence, so the cost scales with the size of the service desk rather than the size of the workforce.
Volume pricing — the per-agent rate improves as analyst numbers rise. Halo publishes no band table, so disregard any you find on comparison sites; DataLunix agrees the tier with the vendor and shows it on the quote.
30-day free trial — the full product, no card required. Long enough to import an asset extract, wire up single sign-on and run a change advisory board cycle before committing budget.
Not-for-profit pricing — Halo publishes a 15% discount for registered charities and non-profits, and DataLunix confirms eligibility while building your quote.
Because the ITIL practices ship together, the familiar mid-contract upgrade conversation never happens. A desk that starts with incident logging and request fulfilment can add problem management, a change calendar, release records and a populated CMDB as its maturity improves, without a new SKU, a fresh negotiation or a step change in the per-agent rate.
Who is the best HaloITSM reseller?
DataLunix is an authorised HaloITSM reseller providing genuine licences at up to 50% below list, with a floor of 10% — about $49 per agent per month against $99. You get the same platform, the same vendor support and the same contract terms as buying direct, at a lower price and with implementation help attached to it.
For an internal IT team, the value of the reseller sits in the migration. Exporting from the incumbent service desk, preserving ticket history and audit trails, reconciling asset records into the CMDB, rebuilding SLA clocks and approval chains, and getting single sign-on and the mail connector working are the tasks that decide whether the project lands on time. DataLunix does that work, invoices in local currency, and revisits the volume band at each renewal. The exact discount depends on volume, term and product mix.
Who is an authorised HaloITSM distributor?
DataLunix acts as a HaloITSM distributor across the GCC, the UK, Europe, India and the United States, supplying genuine per-agent licences under one agreement with local-currency invoicing. A single purchase order covers every analyst, whether the service desk sits in one building or follows the sun across three regions.
Distribution also settles the questions procurement and information security ask before signature. Halo hosts on AWS in London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney, and supports on-premise deployment where regulation demands it, so data residency is decided at order time. Seat changes, renewal dates and escalation paths stay in one contract instead of scattering across regional suppliers.
Is DataLunix a HaloITSM partner?
Yes. DataLunix is an authorised HaloITSM reseller partner, and buying through it is how you obtain genuine licences at up to 50% off list with a guaranteed minimum of 10%. Provisioning, seat changes, renewals and consolidated regional billing are all part of the relationship.
One partner for licensing and enablement shortens the security review as well as the purchase. Halo holds SOC 2 Type 2, ISO 27001 and Cyber Essentials certification, and DataLunix supplies that evidence alongside the quote, so information security sign-off can run in parallel with commercial approval rather than queue behind it.
Where can you buy HaloITSM?
You buy HaloITSM through DataLunix, an authorised reseller. Provide the number of analysts, the contract term and your billing currency, and a tailored quote follows — genuine all-inclusive licences at about $49 per agent per month against $99 list, with the volume band applied and onboarding scoped as a separate line item.
Internal IT teams rarely shortlist a single product, so it is worth reading Freshservice Pricing and SysAid Pricing alongside this guide, then HaloESM Pricing and HaloCSM Pricing if service management is spreading into HR, facilities or customer support, and HaloPSA Pricing if you bill external clients. When the decision is made, request a quote from DataLunix.
How much does HaloITSM cost by country and currency?
HaloITSM is quoted in US dollars — $99 per agent per month at list, about $49 through DataLunix. The table converts that anchor into the currencies service desks most often budget in. These are indicative conversions, not published local price lists: DataLunix quotes and invoices in your currency and fixes the rate at order.
Country | Currency | Typical list (per agent, per month) | DataLunix (per agent, per month) |
United States | USD | $99.00 | $49.00 |
United Kingdom | GBP | £78.00 | £39.00 |
United Arab Emirates | AED | AED 363.50 | AED 180.00 |
Saudi Arabia | SAR | SR 371.00 | SR 184.00 |
Qatar | QAR | QR 360.00 | QR 178.50 |
Kuwait | KWD | KD 30.40 | KD 15.05 |
Bahrain | BHD | BD 37.20 | BD 18.45 |
Oman | OMR | OMR 38.10 | OMR 18.85 |
India | INR | ₹8,300 | ₹4,100 |
Germany | EUR | €91.00 | €45.00 |
France | EUR | €91.00 | €45.00 |
Australia | AUD | A$150.50 | A$74.50 |
Frequently asked questions
How much does HaloITSM cost in the US? In the US, HaloITSM lists at $99 per agent per month on one all-inclusive plan, billed annually, with unlimited end users included. Through DataLunix it costs about $49 per agent per month, a saving of up to 50% and never less than 10%. The exact number reflects volume, contract term and product mix.
Does HaloITSM have an Enterprise edition or pricing tiers? No. HaloITSM ships as one all-inclusive plan, so change management, release management, problem management and the CMDB are not held back for a premium edition the way they often are elsewhere. There is nothing to upgrade to, which removes the mid-contract uplift most ITSM buyers plan around.
Is HaloITSM priced per agent or per end user? Per agent. Only the analysts and managers who work inside the tool consume a licence. End users are unlimited and free, so a 200-person company and a 20,000-person company with the same size service desk pay the same. Named and concurrent licences also cost the same amount.
Does HaloITSM charge extra for change management, the CMDB or asset management? No. The ITIL practice set, the CMDB, IT asset management, SLA tracking, the self-service portal and Halo AI are included in the single per-agent rate, and none of them is metered by asset count or ticket volume. The DataLunix discount of up to 50% applies to that one rate.
How does HaloITSM volume pricing work? The per-agent rate improves as the number of licensed analysts rises, and the improved rate holds through the contract rather than applying only at signature. Halo does not publish band tables, so third-party ones are unreliable. DataLunix negotiates the applicable tier with the vendor and states it on your quote.
How much can I save on HaloITSM with DataLunix? Up to 50% off list, with a guaranteed minimum of 10%: about $49 per agent per month rather than $99. On a fifteen-analyst service desk that is roughly $9,000 a year before volume pricing is taken into account. The final saving depends on volume, term and product mix.
Is DataLunix an authorised HaloITSM reseller? Yes. DataLunix is an authorised HaloITSM reseller supplying genuine licences with identical vendor support and contract terms to a direct purchase. We handle provisioning, migration from your incumbent service desk, renewals and local-currency billing across the GCC, the UK, Europe, India and the United States.
Related DataLunix pricing guides
Want a firm figure for HaloITSM Pricing? Tell DataLunix how many analysts your service desk employs, when your current contract renews and which currency you need to be billed in, and you will get genuine all-inclusive licences at about $49 per agent per month, up to 50% below list, with unlimited end users included. Talk to DataLunix for a sized quote.
