HaloESM Pricing - $49 per agent per month
- Vignesh Prem
- 1 day ago
- 7 min read
HaloESM Pricing is one number applied to every department you put on the platform: $99 per agent per month at list, about $49 per agent per month through DataLunix, an authorised Halo reseller, and a saving of up to 50% (minimum 10%). Employees who raise requests are unlimited and free.
What does HaloESM Pricing look like at a glance?
HaloESM carries a single all-inclusive price per agent per month on an annual commitment: $99 at list, or about $49 per agent per month through DataLunix. That rate is the same whether the agent works in IT, HR, facilities, finance, legal or procurement, and the number of departments you run on the platform never appears as a line on the invoice.
Plan | List (per agent/month, billed annually) | DataLunix (per agent/month, billed annually) | What you get |
All Inclusive | $99.00 | $49.00 (save up to 50%) | Service desks for every department, separate workspaces and request catalogues per team, employee onboarding and offboarding workflows, no-code automation, SLAs, approvals, asset management and CMDB, knowledge base, dashboards and Halo AI |
Employees and requesters | Included | Included | Unlimited free end users on the employee portal — the whole workforce can raise, track and approve requests without a licence |
Departments and workspaces | No additional charge | No additional charge | Adding an HR, facilities, legal or procurement desk costs agent seats only; there is no per-department or per-workspace fee |
Volume pricing | Improves as agent numbers rise | Quoted per deal | The effective per-agent rate falls as the shared-services team grows; DataLunix negotiates the band on your behalf |
Every figure is a per-agent, per-month rate at annual commitment, not an annual total. For a shared-services leader the third row is usually the decisive one. Rolling the platform out to a fourth or fifth department adds only the seats those teams need — two HR coordinators, one facilities scheduler — rather than a new module, a new workspace entitlement or a fresh negotiation with procurement.
What is a HaloESM subscription and how does it work?
A HaloESM subscription licenses the people who fulfil requests, billed per agent per month on an annual commitment, on one all-inclusive plan: $99 list, or about $49 per agent per month after DataLunix applies its reseller discount. Everyone who raises a request is free.
Consider what that means for a new-starter process. A single onboarding request can fan out into an IT account build, a desk and access-card task for facilities, a payroll record for finance, a contract task for legal and a hardware order for procurement — five departments, one workflow, one platform. Under HaloESM you pay for the handful of fulfilment agents in each of those teams and nothing else. Halo AI, the request catalogue, approvals, SLAs and reporting come as standard, a 30-day trial runs the full product, and hosting sits on AWS in six regions with SOC 2 Type 2 and ISO 27001 behind it.
How do HaloESM licenses work?
Licences are per agent and only per agent. HaloESM does not price by department, by workspace, by request volume, by employee headcount or by workflow, and a named licence costs the same as a concurrent one, which matters when a facilities coordinator only touches the tool on a Monday morning.
This is where the model diverges sharply from the ITSM tools that shared-services teams inherit. On most of them, extending service management beyond IT means either buying a full technician seat for an HR administrator who processes eleven requests a week, or buying an enterprise edition purely to unlock departmental workspaces. HaloESM removes both problems at once: one seat type, one price, and departments that cost nothing to create. The commercial question stops being which teams can we afford to include and becomes how many fulfillers each team genuinely needs.
Which HaloESM plans are available?
Only one plan exists, which shortens the evaluation considerably. There is no standard-versus-enterprise decision to make, no workspace cap to model against your org chart and no feature that arrives only once you sign a larger commitment. Agent count, contract term and non-profit eligibility are the whole commercial conversation.
All Inclusive — listed at $99 per agent per month and about $49 through DataLunix, on annual commitment. Department service desks and workspaces, request catalogues, onboarding and offboarding workflows, approvals, SLAs, asset management and CMDB, knowledge base, no-code automation, reporting and Halo AI.
Unlimited end users — included at no cost. Every employee can submit, track and approve requests through the portal, so the price of the platform is decoupled from the size of your workforce.
Volume pricing — quoted rather than published. The per-agent rate improves as agent numbers rise, and DataLunix negotiates that band for you at purchase and again at renewal.
Not-for-profit rate — Halo publishes a 15% discount for charities and non-profit organisations, applied on top of the licence discussion when eligibility is confirmed.
Set that against the alternatives a COO is usually shown. SysAid lists Professional at $89 per agent per month and reserves up to 100 department workspaces for its custom-priced Enterprise tier. Freshservice runs a four-step ladder from $19 Starter to $99 Pro with an Enterprise tier quoted on request. Both are defensible products; both make the number of departments a pricing question.
Who is the best HaloESM reseller?
DataLunix is an authorised HaloESM reseller and supplies genuine licences at about $49 per agent per month against $99 list — up to 50% off, with a floor of 10%. Same licence, same vendor support entitlement, same contract terms; the difference sits entirely in the price and the help around it.
Enterprise service management projects rarely fail on licensing. They fail because HR wants a private queue for grievance cases, finance wants approval thresholds that mirror the delegation of authority, and nobody has agreed who owns the request catalogue. DataLunix works through that with you: workspace design per department, confidentiality boundaries, approval chains, portal structure and the phased rollout order that keeps each department's go-live small enough to succeed.
Who is an authorised HaloESM distributor?
DataLunix distributes HaloESM across the GCC, the United Kingdom, Europe, India and the United States, invoicing in local currency under one agreement. Shared-services organisations are usually multi-country by definition, so a single contract covering every region removes a genuine administrative burden.
The distribution role also absorbs the procurement detail: purchase orders, tax treatment, which AWS region holds HR and payroll-adjacent records, and consolidated billing when the platform is funded centrally but used by departments that each have their own cost centre.
Is DataLunix a HaloESM partner?
Yes. DataLunix is an authorised Halo partner reselling HaloESM licences with provisioning, onboarding and renewal management included. Working through the partner changes nothing about your relationship with the vendor — the roadmap, the product and the support entitlement are the ones Halo publishes.
Partnership is also what keeps the pricing honest over time. Rates hold for the contract term, departments added mid-term draw seats from the same agreement at the same rate, and the volume band is reviewed at renewal rather than allowed to drift as the shared-services function expands.
Where can you buy HaloESM?
HaloESM is bought through DataLunix. Tell us which departments are in scope, roughly how many fulfillers each will need and where your data must reside, and a written quote follows in your own currency with the volume band applied and implementation costed separately from the licence.
For the neighbouring solution areas on the same platform and at the same price, see HaloITSM Pricing, HaloCSM Pricing, HaloCRM Pricing and HaloPSA Pricing. If you are benchmarking against the ITSM incumbents, our SysAid Pricing guide is the useful counterpart, and you can request a quote once the scope is clear.
How much does HaloESM cost by country and currency?
The anchor is in US dollars — $99 list, about $49 through DataLunix, per agent per month at annual commitment — and the table converts it into local currency for budgeting purposes. These are indicative conversions rather than quoted rates. DataLunix invoices in local currency, confirms the figure in writing, and volume pricing reduces it further as agent counts rise.
Country | Currency | Typical list (per agent, per month) | DataLunix (per agent, per month) |
United States | USD | $99.00 | $49.00 |
United Kingdom | GBP | £78.00 | £39.00 |
United Arab Emirates | AED | AED 363.50 | AED 180.00 |
Saudi Arabia | SAR | SR 371.00 | SR 184.00 |
Qatar | QAR | QR 360.00 | QR 178.50 |
Kuwait | KWD | KD 30.40 | KD 15.05 |
Bahrain | BHD | BD 37.20 | BD 18.45 |
Oman | OMR | OMR 38.10 | OMR 18.85 |
India | INR | ₹8,300 | ₹4,100 |
Germany | EUR | €91.00 | €45.00 |
France | EUR | €91.00 | €45.00 |
Australia | AUD | A$150.50 | A$74.50 |
Frequently asked questions
How much does HaloESM cost in the US? US buyers see a list price of $99 per agent per month on the single all-inclusive plan, billed annually. DataLunix, an authorised Halo reseller, supplies the same licence at about $49 per agent per month — up to 50% off, with a 10% minimum. Where you land depends on volume, contract term and product mix.
Does HaloESM charge per department or per workspace? No. Departments and workspaces are not priced units in HaloESM. Standing up an HR, facilities, finance, legal or procurement desk costs only the agent seats those teams need, so extending shared services to another function is an operational decision rather than a licensing negotiation.
Does HaloESM have editions or pricing tiers? No. There is one all-inclusive plan and no standard-to-enterprise ladder. Workflow automation, approvals, SLAs, asset management, the CMDB, the employee portal, knowledge base and Halo AI are all included at the base rate, which removes the usual exercise of mapping required features to tiers.
Do employees who raise requests need a HaloESM licence? No. End users are unlimited and free. Every employee can submit requests, track progress, approve items in a workflow and search the knowledge base without consuming a paid seat, so a 4,000-person organisation and a 400-person one pay the same for an identically sized fulfilment team.
How does HaloESM volume pricing work? The per-agent rate improves as agent numbers rise, but Halo does not publish the bands. The practical approach is to have DataLunix negotiate your placement at purchase and revisit it as departments are added. Any saving quoted depends on volume, contract term and product mix.
How much can I save on HaloESM with DataLunix? Up to 50% off list, guaranteed at a minimum of 10%. Across a forty-agent shared-services function that is roughly $3,960 a month at list against roughly $1,960 through DataLunix for identical licences and support. Your figure depends on volume, term and product mix.
Is DataLunix an authorised HaloESM reseller? Yes. DataLunix is an authorised Halo reseller providing genuine HaloESM licences with unchanged vendor support and contract terms. It also handles workspace design, department rollout planning, migration, onboarding and renewals across the GCC, the UK, Europe, India and the United States.
Related DataLunix pricing guides
If shared services is expanding faster than your licensing model allows, HaloESM Pricing is worth costing properly. Send DataLunix your department list and an estimate of fulfillers per team, and you will get a written quote in local currency — genuine licences, unlimited free employees and savings of up to 50% subject to volume, term and mix. Talk to DataLunix.
